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Santander US Digital Product Owner - Online Banking in Dorchester, Massachusetts

Digital Product Owner - Online Banking

Req ID: 2102561 Date posted 06/01/2021

The Digital Product Owner is primarily responsible for generating and communicating both the short-term and long-term digital agenda to the wider firm. They oversee the following areas: customer experience, channel development, product management, strategy & transformation, operations and analytics. A primary objective will be to unify and stimulate cross-collaboration between the different areas of the digital function as well as the wider business. Incumbent must operate within financial, budget and legislation constraints.

Researches, develops and implements competitive Digital products and services for the consumer, small business and corporate markets to maximize profits. Translates technological advances and consumer needs into usable and marketable products. Plans, directs and facilitates all phases of the Digital life cycle, from inception through introduction into the marketplace. Ensures product meets regulatory and industry standards.

  • Works with the senior product owner to understand the product roadmap, create the product backlog, and define and prioritize user stories to support the roadmap

  • Combines knowledge of business needs and technology to create functional designs for Digital products

  • Works with the delivery team to coordinate development, implementation, testing, and ongoing maintenance of Digital products

  • Explains product vision and user stories to the team to ensure requirements are understood and customer value is delivered

  • Gathers, reviews, and analyzes requirements from business users and subject matter experts to create and prioritize user stories

  • Liaises with Risk, Legal, and Compliance to ensure approvals for requirements

  • Works with development team to elaborate and define technical learnings into refined and prioritized backlog items

  • Promotes Agile principles

  • Translates business requirements into IT application impacts and business process impacts

  • Assists IT and business teams to ensure requirements and user stories are translated to test plans

  • Conducts research to determine if solutions to business requirements currently exist within or outside the business unit, and if not, whether new solutions are feasible

  • Analyzes impact of proposed solution across the business and contributes a business or process perspective during backlog grooming meetings

  • Performs Data mining and Analysis to address key business issues

  • Troubleshoots and reports system performance and functionality problems

  • Assists QA and UAT teams to ensure that user stories can be easily translated into test plans, and ensure that the proper testing plans have been completed

  • Manages/assists with the creation and execution of test plans and user acceptance testing

  • Communicates with LOB partners, understands the problem at hand and ensures end-product quality

  • Works with the sr. product owner, project and product managers to complete and update project documentation and deliverables and attends project meetings


  • 5-7 Years of experience in Agile product owner or business analyst role

  • BS/BA degree or higher in technology field or equivalent work experience

  • Experience working with business users and writing User Stories for Agile IT teams

  • Experience with Agile and waterfall development methodologies

  • Experience operating within a Project Management framework

  • Experience managing relationships with multiple internal stakeholders and outside vendors

  • SCRUM or SAFE Product Owner certification is a plus

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Employees desiring consideration should complete an online application, utilizing the appropriate process as subscribed by the posting entity. Employees should provide all pertinent information to support their candidacy.

To be considered eligible for internal posting, Santander employees must meet all of the following eligibility requirements:

  • Completion of at least one year of active service in Santander

  • Completion of at least twelve months in current position

  • Be in “Good Standing”

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At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We encourage everyone to apply.

Primary Location: Dorchester, Massachusetts, United States

Other Locations: -,Massachusetts-Dorchester

Organization: Santander Bank, N.A.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

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