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Santander US Head of US Access Management / Deputy Head of North America Access Management in Dorchester, Massachusetts

Head of US Access Management / Deputy Head of North America Access Management

Dorchester, United States of America

Santander US is looking for a motivated leader with strong operational experience in all aspects of access management to join our team as the head of identity and access management (IAM) and privileged access management (PAM) for Santander US. In this role, you will also serve as the regional deputy head of IAM and PAM for the North America region, which includes the US and Mexico. Bilingual in Spanish and English a must.

As the head of IAM and PAM for Santander US, you will be responsible for overseeing the design, implementation, and maintenance of the IAM and PAM policies, processes, and systems across the US business units. You will ensure compliance with regulatory requirements, industry standards, and Santander's global policies. You will also manage the IAM and PAM operations, including user provisioning, access reviews, password management, role management, access certification, and privileged access monitoring. You will lead a team of over 30 professionals, including IAM and PAM analysts, engineers, and administrators. This role will report directly to the North America Head of IAM and PAM and functionally to the Santander US CISO.

As the regional deputy head of IAM and PAM for North America, you will support the regional head of IAM and PAM in defining and executing the regional IAM and PAM strategy, aligning with the global IAM and PAM vision and objectives. You will be responsible for North America access management operations and ensuring consistency and efficiency in the IAM and PAM services across the region. You will act as the regional point of contact for IAM and PAM related matters, representing the region in global forums and initiatives.


  • Over 10 years of relevant experience in IAM and PAM, preferably in the financial services industry.

  • Strong knowledge of IAM and PAM best practices, frameworks, standards, and regulations, such as ISO 27001, NIST, COBIT, PCI-DSS, SOX, GDPR, etc.

  • Hands-on experience with IAM and PAM tools and technologies, such as Sailpoint, CyberArk, Active Directory, Azure AD, SSO, MFA, SAML, OAuth, LDAP, etc.

  • Excellent leadership, communication, and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels.

  • Strong analytical, problem-solving, and decision-making skills, with the ability to manage complex and dynamic situations.

  • Bilingual in Spanish and English a must.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Bachelor's degree in computer science, information security, or related field, or equivalent work experience.

  • Certifications in IAM and PAM, such as CISSP, CISM, CISA, CRISC, etc., preferred.

Skills and Abilities:

  • Leadership skills

  • Ability to drive execution of aggressive goals through effective planning, prioritization, resource management and follow through.

  • Ability to manage multiple, ongoing initiatives

  • Ability to lead by example

  • Strong communications skills

  • Ability to forsee industry trends

  • Ability to maintain and implement best practices within field

  • High level understanding of Information Security threats and maintenance

  • Demonstrated understanding of technological trends and developments in the areas of information security, risk management, web architectures, and cloud computing.

  • Demonstrated ability to frame security and risk-related concepts to both technical and nontechnical audiences.

  • Experience working with business process reengineering and IT solutioning; experience working on project teams bringing together both business & technology. Capable of explaining technical concepts to a non-technical audience.

  • Advanced ability to interpret financial results and business data to identify opportunities and risks

Diversity & EEO Statements: At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.

Masters of Science (MS) English

Primary Location: Dorchester, MA, Dorchester

Other Locations: Massachusetts-Dorchester,Texas-Dallas,Florida-Coconut Grove

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Salary: $216,000 - $320,000/year