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Kforce Mobility / AirWatch SME in Dorchester, Massachusetts

Kforce's client, a Large Global Bank in Dorchester, MA is seeking a Mobility/AirWatch SME for a 100% remote position. This role is 6 months temp to perm.Responsibilities:

  • Serves the public and fellow employees with professionalism, integrity, respect, and fairness in full accord with the letter and spirit of the company's Guiding Principles

  • Supports customers by phone, email or walkup

  • Performs OS updates to smartphone and other cellular devices

  • Performs configuration setups on new cellular installations and works with users to answer any questions regarding the functionality of the device

  • Provides education, training, information and assistance to users and other members in Information Technology

  • For cellular equipment assignments, assures that current and new records are kept up to date; Any record requiring correction will be completed to assure accurate data

  • Creates, updates, resolves support tickets in queue; Will escalate support tickets that will require additional time or expertise that may be required to resolve an issue

  • Provides cellular reports to management

  • Communicates with management regarding any problems, major incidents or reported outages

Manager Notes:

  • Does not have to be system engineer but close enough in knowledge/experience to keep up in conversations

  • Does not need to be CISCO certified but can be in front of a network diagram and not get lost

  • Need someone who is not going to be opposed to admin duties such as reporting and analytics

  • Be able to complete advanced configuration or set something up from scratch

  • Leadership: this person would fill in as a team lead when the lead is not working/available

  • Straddle all 3 aspects of the team and fit in anywhere as needed

  • Good experience with aspects of AirWatch and managing/leadership qualities

  • Looking for someone with a rich understanding of some of the underlying and related elements

Must Haves:

  • Microsoft Intune

  • VMware AirWatch

  • Content manager

  • Secure email gateway

  • Ability to support a complicated email problem

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours