Santander Bank, NA Senior Project Manager in Dorchester, Massachusetts

Senior Project Manager - 1801602



As a member of the Technology organization, you will be part of the team that serves the needs of Santander Bank, N.A., including products and services for personal, business and corporate customers. Our people are at the heart of everything we do. We are committed to teamwork, and we encourage collaboration and innovation to be a smart, customer-focused and solutions-oriented organization.

The Technology Team supports the development, implementation and ongoing maintenance of all banking systems. This team has the expertise and commitment to develop high-quality solutions to meet the needs of a fast-paced and complex operating environment.

The Project Manager III is a senior project management role that leads and manages all aspects of multiple large-scale projects and strategic initiatives with significant financial or business impact ranging in size and complexity. He/She will implement projects within scope, on time and within budget.

The Project Manager III will manage and coach project teams and stakeholders defining performance goals and execution from initiation to closure. He/She leads scope definition, risk identification, monitoring and reporting, communication plans and project schedules, will report on project status, determine time frames on deliverables and milestones, staffing and resource requirements and lead others to make meaningful process improvements. In addition, the Project Manager III may manage small Programs.

General Responsibilities:

  • Drive/participate in the funding process, as appropriate (e.g., presentations, cost-benefit analysis, and business case)

  • Lead or contribute to the development of project definition and scope with applicable stakeholders

  • Identify project duration, effort, sequence, and dependencies of tasks required to meet applicable project objectives

  • Monitor and document project milestones and outcomes throughout the project lifecycle to ensure adherence to established quality standards

  • Conduct Project Team meetings and situational analysis regularly to ensure appropriate communication to all stakeholders

  • Develop presentations, dashboards, reports and other team and executive level project communications and documentation

  • Develop, communicate and implement project risk mitigation plans and complete Risk, Actions, Issues and Decisions documentation to effectively monitor risk and enable accountability and responsibility

  • Develop and implement contingency and recovery plans when deliverables are missed (e.g., identify critical path, document, plan for Return to Green, Business Continuity Plan, etc.)

  • Document and communicate project changes, project health and project status to project team, Business Owner and Executive Sponsor

  • Responsible for accurate and timely reporting against the project plan and budget in line with appropriate governance

  • Responsible for all aspect of the team member life cycle, including recruitment, coaching, development and performance management

  • This position may have people management responsibility

  • Accountable for the project management process and project management deliverables for all assigned projects from initiation thru closure, including intake activities

  • Adhere to Santander Bank project management standards by ensuring that recognized project management processes, discipline and controls are consistently applied to projects from initiation through closure

Specific Responsibilities:

  • CIO Technology Team

  • RFP & Legal Process

  • Contract Service Management

  • Program Management Reporting

  • Change Management (CRQ, RFC, CAM & CAB)

  • Vendor Access Management

  • Manage Production Break Fix

  • Coach other Project Managers and Business Analysts



Basic Qualifications:

  • Minimum 8 years formal project management experience leading projects and teams varying in size, risk, scope and complexity

  • 5 years relevant financial services experience preferred

  • Demonstrated ability to build strong collaborative business and technology relationships; recognizes organizational limitations and uses corporate culture and resources to eliminate barriers when possible

  • Excellent communication, problem solving and decision making skills with the ability to effectively communicate with all levels in the organization

  • Demonstrated experience engaging the support and resources of others to achieve project goals and objectives; influencing with and without authority

  • Skilled in cross-cultural awareness, leadership, communication, influence, negotiation and conflict resolution

  • Experience in managing multi-year projects with cross-enterprise interdependencies

  • Proficient with Project and Portfolio Management Tools. (SharePoint, Visio, Excel, MS Project, etc.)

  • Ability to analyze project data, metrics and financials, making data-driven analytical decisions

  • Knowledge and expertise in the use of project management methodologies and tools (i.e. SDLC, Agile, SCRUM, Waterfall, Iterative)

  • Understanding, application, and ability to articulate industry project management principles, theories, and concepts

  • Proven experience estimating and budgeting to ensure project costs are maintained

  • Accurate and timely reporting against project deliverables

  • Significant experience in building project plans and defining project artifacts

  • Able to manage all aspects of multiple projects, deliverables and timelines

  • Ability to think both tactically and strategically moving through both fluidly

  • Ability to research, interpret and incorporate industry and other best practices

  • Support strategic priorities and execute as a thought leader/resource for senior management

  • 5 years relevant financial services experience preferred

  • PMP Certification preferred, PMP Certification required if less than 10 years’ experience

Specific Qualifications:

  • Technology Background – Development & Infrastructure

  • Service Delivery Model

  • Technology Implementation Plans

  • Vendor Management Process

  • Manage resolution where there are ambiguities

  • C-Level Presentations

  • Spanish /English as a second Language

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Job : IT & Systems Control
Primary Location : Massachusetts-Dorchester
Schedule : Full-time
Job Posting : Mar 12, 2018, 4:28:43 PM