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Siemens INSTRUMENT SUPPORT SPECIALIST in East Walpole, Massachusetts

Now’s our time to inspire the future of healthcaretogether.

Siemens Healthineers is a leading global medical technology company with over 170 years of experience and 18,000 patents. More than 48,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. We stand with our customers around the world to support them in delivering high quality care to their patients. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. This is what truly matters to us.

Join our team now at Siemens Healthineers as an Instrument Support Specialist

The HSC Specialist provides third level service support and knowledge transfer to the Siemens Healthcare Regional Units and business partners worldwide. This position reports to the HSC Manager within the Customer Services organization.

This is a role well suited to an ambitiousprofessional, looking for the next step in their career. As an InstrumentSupport Specialist, you will be responsible for :

  • In your activities you will provide third levelservice support to the Siemens Healthcare Regional Units and business partnersworldwide for Dimension, Dimension Vista and our newest instrument platforms.

  • In addition to the Dimension and Dimension Vistasystems, youwill be working with our newest instrument platform and therefore you arewilling to learn about new software and hardware solutions

  • Youwill manage complex technical investigations using the ATS methodology toidentify potential product issues

  • Youwill collaborate with the Business Area to create and communicate interim andfinal solutions and you will disseminate relevant technical information via SKB

  • Youwill define customer account issues and lead cross-functional team to develop,execute and monitor action plan that may require an onsite visit

  • Youwill conduct knowledge transfer sessions including global calls and technicalexchange meetings and will lead knowledge transfer on new product introductionsand updates

This position may suit you best if you are familiarwith what is below, and would like to develop your career withHealthineers

  • You will be working with our newest instrument platformand therefore you are willing to learn about new software and hardwaresolutions

  • You are a self-starter and have a high-levelunderstanding of the system, including analysis of software files, to create specializedinvestigations to assess product conformity

  • You have proven troubleshooting and analyticalproblem-solving skills

  • You have demonstrated good documentation practices

  • You have an understanding of clinical laboratoryoperations with 3+ years of experience in Healthcare or an FDA regulatedindustry

  • You have very good presentation skills in the customer environment,and you show team orientation, communication skills and customer orientation

Required skills to have for thesuccess of this role

  • Bachelor’sdegree in Clinical Laboratory Science, Chemistry or other relatedScience/Engineering or equivalent combination of education and experiencerequired

  • Minimumof 5-8 years relevant experience in related field and successful demonstrationof key responsibilities, knowledge and skills

  • Willingto travel up to 20%

  • Locationcan be based out of Flanders NJ, Tarrytown NY, Walpole MA, or Newark DE sites;remote office location may be considered on a case-by-case basis.

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

If you want to join us in transforming the way healthcareis delivered, visit our career site at .

If you wish to find out more about the specific before applying, please visit: .

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.

Organization: Siemens Healthineers

Company: Siemens Healthcare Diagnostics Inc.

Experience Level: Experienced Professional

Job Type: Full-time

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here ( .

Pay Transparency Non-Discrimination Provision

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here ( .

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