Sage Therapeutics Change Manager Consultant in EMAIL: Workday@Sagerx.com, Massachusetts
SAGE Therapeutics is searching for a creative, resourceful, integrative thinker for an important role as the Change Manager Consultant. The Change Manager Consultant role is a collaborative role requiring continuous interaction with multiple internal and external stakeholders. The Change Manager Consultant is responsible for managing the IT changes and ensuring changes are made efficiently, with minimum risk to the organization. The Change Manager Consultant has a duty to protect the IT systems of the organization, ensuring the changes that are made do not present an unacceptable risk.
Change Manager Roles and Responsibilities
Using the ITIL Framework and the ServiceNow platform implement the IT Change Management Process within the Sage IT environment.
Guarantee end to end execution of IT changes according to established and agreed upon Change management procedures.
Take ownership throughout change lifecycle management and ensure progress is realized according defined KPI’s.
Chair the Change Advisory Board (CAB) and Emergency Change Advisory Board (ECAB) meetings
Communicate all Change management related activities.
Create periodic reports about Change management, and discuss with the responsible IT Services Manager & during CAB/ECAB
Analyze existing process and make recommendations for continuous improvement and process automation where appropriate.
Partner with ServiceNow team to implement best practice and procedures.
POSITION SPECIFIC COMPETENCIES
Experience, Education and Specialized Knowledge and Skills
Must thrive working in a fast-paced, innovative environment while remaining flexible, proactive, resourceful and efficient. Excellent interpersonal skills, ability to develop important relationships with key stakeholders, good conflict management and negotiation skills, ability to identify issues and raise to key stakeholders in order to develop relevant and realistic plans, programs and recommendations. Demonstrated ability to translate strategy into action; excellent analytical skills and an ability to communicate complex issues in a simple way and to orchestrate plans to resolve issues and mitigate risks.
Bachelor's degree in Computer Science or 10 years of IT experience
Experience working with all levels of management and consulting with key business stakeholders.
An ability to influence for greater outcomes.
Experience working with the ServiceNow platform.
Effective in applying best practice for change, issue, and risk management
Strong team player that has a customer service approach and is solution oriented.
Knowledge of change management tools and methodologies
Must be a problem-solver with the adaptability and flexibility to manage ambiguity
Attention to detail and the ability to work individually, within a multi-disciplinary team, as well as with external partners and vendors.
Embrace our core values: Put People First, Do Big, Be Accountable, Grow through Learning and Change, and Work Fun.
Excitement about the vision and mission of Sage.
Number of Openings:
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All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.
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