Cummins Allison Field Service Technician in Everett, Massachusetts
Field Service Technician
Location MA, Everett
Department Field Support
Employment Type Full Time
CPI makes the technology that powers your everyday life. If you’ve ever used a self-checkout, played the slots at a casino, gotten a drink from a vending machine, or paid to park your car, you’ve probably done so with the aid of one of the 10 million devices installed by CPI. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business-management software. Our technology powers more than 4 billion transactions every week – and we want you to be a part of it.
Payment technology is constantly evolving, and our associates are up for the challenge. We pride ourselves in our ability to deliver excellent service and support for our vast existing field base, while pushing the envelope of innovation to design and deliver new solutions that reflect the modern payment landscape.
At CPI you will become a valuable part of our culture of inclusion and collaboration, working in partnership with more than 3,000 global associates supporting 110 countries and currencies.
If you are interested in making a global impact, we are looking for a full-time Field Service Technician to join us in our Boston, MA location.
About the role:
The basic purpose for this position is responsibility for servicing, fixing, upgrading and performing preventative maintenance on coin & currency equipment, ATM’s, software and specialized office products located at client sites in Boston and the surrounding area. The individual will work in coordination with sales and service at their branch.
Why work with us:
With a 160-year history of innovation and growth, more than 3,000 patents, and an unmatched commitment to success, you are joining a company that has shaped the global landscape of technology. At CPI, you will become a valuable part of an inclusive culture of collaboration and innovation, all while directly impacting global payment solutions. Come see your ideas make change.
Responsibilities and Duties:
Service, upgrade and perform preventative maintenance on company equipment
Travel by vehicle on a daily basis to client sites
Work with branch employees to satisfy client needs
Address customer service requests within the specified contract response time
Extended Hours Coverage periods and ‘On-Call’ duty where applicable
Safeguard and Maintain a balanced vehicle stock parts inventory
Upkeep and cleanliness of company issued vehicle including scheduled service intervals
Safeguarding of any company issued assets including tablet computer and mobile phone
All other duties as required
Job Requirements :
1 + years of working in Technical Service position
Must be able to gain access to highly secured environments
Occupational licenses may be necessary to obtain depending on territory/accounts
Strong electromechanical aptitude
Excellent verbal and written communication skills, including a positive attitude
Strong Attention to details - able to proof their own work
Proficient in iOS, MS Office applications and Windows OS
Personable, approachable and able to work easily with others at all levels
Excellent ‘customer first’ communications skills
Extroverted and positive personality even in the most dire situations
Strong tendency to read and respond to body language and verbal cues
Tenacious and has the creativity and determination to continue with even the most difficult assignments
Exceptionally well organized and able to prioritize their work
Ability to set and track goals for themselves
Ability to multi-task and work on more than one project at a time
Ability to initiate and follow through on assignments without any coaching and work as a proactive team player
Able to commit to and meet project deadlines
Qualifications and Required Skills:
Required to travel, drive and be on the road servicing equipment at clients 90% of the time
Some long drive times are encountered depending on geographical territory covered
Available for periodic travel to Corporate Office for training classes
Able to lift, push or carry a minimum of 50 or more pounds such as large money counting machines and parts in and out of client sites
The job requires kneeling, bending, twisting, lifting and squatting to service equipment on the ground up to 60% of the time
Hand and wrist dexterity needed to turn screwdrivers and place parts and equipment
Phone or desk work about 10% of the time doing computer work, bench repair work, parts stocking, tracking service calls and setting up appointments
Ability to stand for long periods up to 75% of the time while servicing some equipment
Key Attributes for Success:
High energy level, comfortable performing multifaceted projects in conjunction with day-to-day activities
Excellent influencing skills, analytical and problem-solving skills and the ability to multi-task in a fast-paced environment
Ability to establish credibility and be decisive and able to recognize and support the organization's preferences and priorities
Results and people oriented with sound judgment—ability to balance other business considerations
Team player – able to work in a matrix organization
Excellent communication skills verbally and in writing
Paid time off
Sick time off
Medical, dental, & vision insurance
Flexible spending accounts
Life insurance and disability benefits
401K with Company contribution
CPI is a part of Crane Co.
Crane Co. is a diversified manufacturer of highly engineered industrial products. Founded in 1855, Crane provides products and solutions to customers in the aerospace, electronics, hydrocarbon processing, petrochemical, chemical, power generation, automated merchandising, transportation and other markets. The Company has four business segments: Aerospace & Electronics, Fluid Handling, Engineered Materials, and Merchandising Systems. Crane has approximately 12,000 employees in North America, South America, Europe, Asia and Australia. Crane Co. is traded on the New York Stock Exchange (NYSE:CR).
Visit us at Crane Payment Innovations (https://www.cranepi.com/en) and Crane Co (https://www.craneco.com/home/default.aspx) .
Crane Co. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.
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