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St. Anne's Credit Union Help Desk Technician in Fall River, Massachusetts

Qualifications Windows: 1 year (Required) Microsoft Office: 1 year (Preferred) CompTIA A+ (Preferred) Work authorization (Preferred) ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: 1. Perform onsite or remote analysis, diagnosis, and resolution of desktop problems for end users, recommend and implement corrective solutions. 2. Install, configure, test, maintain, and monitor, workstations and related hardware and software; 3. Serve as first line support for all desktop, technical and application support end user calls and/or emails and adhere to the department?s service levels. 4. Open, monitor and update internal and external trouble and system change/update ticket/emails with end users and various third party vendors, communicate updates to parties accordingly. 5. Create and/or maintain critical IT Department documentation including but not limited to procedures, inventories and reporting. 6. Responsible for continued preventative maintenance of all PC?s, including the installation/replacement of CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, memory chips, and so on. 7. Resolve technical connectivity problems to the LAN; 8. Answer to and perform moves, adds and changes (MAC) requests as they are submitted by branch and department managers. 9. Maintain a fixed asset inventory of all equipment, PC monitors, towers, hard drives, modems, network cards, and other components and equipment. Adhere to fixed asset procedures; 10. If necessary, liaise with third-party support and PC equipment vendors. 11. Provide excellent customer service via phone, email and in person. 12. Follow and complete daily IT Department operational duties as assigned; 13. Performs all duties in line with all Credit Union policies and procedures; Formal Education & Certification ? College diploma or equivalent certifications in the field of computer science and 1 recent years work experience. ? Certifications: A+ Knowledge & Experience ? Excellent technical knowledge of PC and desktop hardware, including all peripherals; ? Working technical knowledge of current protocols, operating systems, and standards, including Office 2016+ and Windows 10+. ? Ability to write detailed procedural documentation; Work Conditions ? On-call availability as required. ? Sitting for extended periods of time. ? Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components. ? Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals. Job Type: Full-time Schedule: 8 hour shift Ability to commute/relocate: Fall River, MA 02724: Reliably commute or planning to relocate before starting work (Required) Experience: Windows: 1 year (Required) Microsoft Office: 1 year (Preferred) License/Certification: CompTIA A+ (Preferred)

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