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PDS Tech Inc Senior Manager Enterprise Application in Fall River, Massachusetts

Summary: The Sr. Manager, Enterprise Applications is a management position, with the responsibility to lead enterprise system solutions and support within the company's Corporate team. The Sr. Manager should have experience developing or configuring enterprise systems (specific experience with Sage X3 ERP) and managing internal and external teams on the software side for development and support. This position will take the lead setting and enforcing process standards for collaborating with business lines on software selection, upgrades and support. This position will report directly to the top organizational technology executive.

Essential Duties and Responsibilities:

  • Develop and disseminate Enterprise Systems standards. Train team members and end-users on these standards.

  • Ensure that Sage X3 ERP and other Enterprise Systems are implemented and used in accordance with defined standards.

  • Train Service Desk and Site Support staff in various areas of installation and support for standard Enterprise Systems.

  • Work collaboratively with areas of IT and throughout the business, especially with operations divisions

  • Direct and manage members of the Enterprise Systems team, managing resource capacity and prioritize assignment of work tasks.

  • Support and mentor staff in their professional development.

  • In response to business needs, lead and organize the definition of scope and requirements, understand budget and time constraints, isolate key issues, review possible solutions, and present recommendations.

  • Develop templates, models and specifications for supported Enterprise Systems.

  • Provide additional capabilities and support for system implementations and operation.

  • Perform admin testing for upgrades, implementations, integrations and migrations.

  • Implement and maintain security structures for supported Enterprise Systems.

  • Provide audit and compliance documentation and data request responses

  • Provide timely “tier 2” and "tier 3" support for supported Enterprise Systems. As necessary, submit and track software support cases with Vendors.

  • Support key product installs for the company's applications portfolio including Sage X3 ERP.

  • Provide financial management for budget activities.

  • Perform routine system maintenance and key conversions as required.

  • Support system "Power Users."

Supervisory responsibilities

  • Directly manages 3-5 technical staff, including Technical Leads, Systems Analysts, DBAs, and Developers.

Experience/Education:

  • 5-8 years total IT software systems experience with 2-4 years of management experience, preferably within a manufacturing environment

  • Sage X3 ERP experience

  • Experience with common manufacturing solutions, including WMS, MES, and QMS.

  • Degree in Computer Science or comparable Software Technology degree

  • Experience with an SDLC process and security by design – preferably both Waterfall and Agile

  • Excellent diagnostic and problem-solving skills

  • Excellent communication ability

  • Outstanding organizational and time-management skills

  • Good knowledge of security and data privacy principles

  • Travel to other locations as necessary

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

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