Globoforce, Inc. E-Commerce Specialist, Merchandising in Framingham, Massachusetts

About Globoforce, Inc.

Pioneer of the WorkHuman® movement, Globoforce helps make work more human for millions of people and organizations worldwide. Its cloud-based social recognition software helps build award-winning cultures where employees feel more appreciated and socially connected at work – driving a sense of belonging and inspiring the entire organization to reach its full potential and achieve business success. Founded in 1999, the company is headquartered in Framingham, Mass., and Dublin, Ireland.

E-Commerce at Globoforce:

Globoforce employs a unique business model that combines a sophisticated SaaS platform with an ecommerce-based redemptions experience that enables the employees at our partner clients to purchase merchandise, gift cards, services and experiences with the points they receive through our recognition program. Our mission as an ecommerce team is to engage and inspire this captive audience and delight our customers with the content, site experience, and assortment that makes each recognition moment truly special and memorable.

We are in rapid expansion mode across the organization and are building the E-commerce team needed to shape and execute on our vision and plan for taking our redemptions experience and offering to the next level, further differentiating us in the space and supporting our overall business growth. In joining the ecommerce team at this exciting stage, you will have the opportunity to make a significant impact on our overall business and success metrics and will gain unparalleled experience in building a dynamic and robust ecommerce offering and customer experience. This is an excellent opportunity for an entrepreneurial, analytical problem-solver who can tackle a diverse range of challenges and is looking to gain leadership experience in a fast-paced and rewarding environment.

The E-Commerce Specialist will support the US Merchandising efforts, with tasks intended to enhance and maintain the US and Global Rewards Network platform. The role will include daily merchandising tasks such curating Collections & Featured items on our promotional platform, as redemption, e-comm performance and margin analysis, supporting the sales pipeline and CSM team, industry research, and ad hoc duties as needed. Responsibilities will also include client coordination work, such as client launch e-commerce configuration.

Candidates will have experience in the online shopping community including the ability to select products that appeal to our customers and prospective clients. Focus is on analyzing sales and driving margin through enhanced offerings. The ideal candidate will enjoy working in a fast paced, growing company and contributing to future success.


  • Partner with Merchandiser to develop strategic plan for promoting items in Reward Network

  • Support promotional merchandising for US and Global markets

  • With support from Manager of Promotional Merchandising, conduct ongoing analysis of merchandising initiatives

  • Continuously review the ecommerce catalog; tracking catalog and pricing fluctuations and create monthly reports on such findings

  • Conduct market and competitive analysis

  • Support with new vendor setup

  • Responsible for queries sales requests

  • Configure clients for launch

  • Field product questions/inquiries and effectively communicate with the Merchandising team

  • Proactively identify opportunities for growth in new segments of business

  • Monitor sales margin to ensure company is maximizing profitability

  • Collaborate with cross-functional teams to deliver on plans and constantly evolve our offering – including Sales, Customer Success, Product, Marketing, Creative, Operations, and Customer Service.

Requirements & Qualifications:

  • Bachelor’s Degree preferred

  • 3+ years of experience in merchandising related field or e-commerce experience

  • Global experience a plus

  • High attention to detail

  • Excellent project management skills; ability to meet multiple deadlines

  • Curious, entrepreneurial and motivated by a high-growth business model

  • Ability to work in a fast-paced environment

  • Strong organizational and analytical skills

  • Self-starter, and strong desire to produce and execute against an array of initiatives

  • Strong written and verbal communication skills

Excellent knowledge and use of Excel, Word, Outlook, PowerPoint.

External Company URL:

Street: 200 Crossing Blvd