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Staples Technical Analyst III – Retail Supply Chain and Technical Support in Framingham, Massachusetts


Staples is focused on our customer and our community. As a Technical Analyst III for Staples, you will be responsible for the on-going technical support for applications that are currently supported by the team. The role with entail supporting the Retail Supply Chain Distribution Centers providing project management, technical support as well as coordination of multiple third-party providers.

Our people are the heart of our success and we believe in collaboration, curiosity and continuous learning in all that we think, create and do. We are investing in our people and our stores, empowering our people to learn, grow and deliver. Come be a part of a team that's leading the way in a new era of working and living.

Technical Support:

  • Monitor and maintain health ofSupply Chain application that support the Retail Supply Chain net work

  • Assume primary role to identify,maintain, and support relevant security patches for various platforms to ensurea stable environment

  • Assist with remediation of auditresults, security/risk assessments, and vulnerability scans for the RetailSupply Chain environment.

  • Take ownership, guide and work withcross functional teams to ensure project milestones are identified and properteams are involved in development and upgrade initiatives

Get great perks.

  • Generous amount ofpaid time off and bonus plan

  • 401(k) plan with a company match, medical, dental,vision, life and disability insurance, and many more benefits

  • On-site,discounted childcare, fitness center and dry cleaners in Framingham, MAcorporate office

  • Associate store discount and more perks (discountson mobile plans, movie tickets, etc.)



Essential skills and experience:

  • Bachelor’s Degree in computerscience or related field and 5-7 years applicable work experience

  • Knowledge and experience workingwith Supply Chain Applications supporting security updates from varioushardware and software vendors

  • Experience supporting and runningSWAT call for high priority incidents

Preferred skills and experience:

  • Experience working with securitytechnologies and coordinating testing and upgrades of security patches for allplatforms that are supported

  • Experience working with Third partyApplication teams in a SAS Model

  • Knowledge of Infor EXE, Pick toLight and Pick to Voice technologies, Conveyor systems, Blue Yonderapplications i.e. Red Prairie, Wynsight and Hologram

  • Experience with automatingstandardized IT processes

  • Experience working with third partyoffshore support teams

Click to learn more about the employee benefits, programs and perks offered at Staples. at

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.