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Thermo Fisher Scientific Quality Assurance Engineer in Franklin, Massachusetts

When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals.

How will you make an impact?

The Quality Assurance Engineer will lead investigations, development of investigation plans and assist in development of corrective action plans of quality issues related to customer complaints, corrective action requests and quality improvement requests. Interface with customers regularly to ensure products meet expectations.

What will you do?

  • Lead cross-functional team members supporting the Customer Feedback/Complaint Handling Process & CAPA process.

  • Monitor product quality improvement to ensure execution of actions including any resulting customer communications/interactions.

  • Execute Risk and Impact Assessments

  • Interface directly with customers and internal groups.

  • Develop realistic solutions to meet customer needs and solve problems

  • Strong Root Cause / Corrective Action skills.

  • Drive product and process changes to improve product quality.

  • The ability to perform independently and as part of a team.

  • Must be able to influence and negotiate with people and resolve issues.

  • Communicate recommendations and decisions across the organization.

  • Experience with problem solving tools (8D, 5-whys, cause and effect, etc).

Demonstrated ability to lead in a fast-paced technical environment, absorb technical information, review technical information and make technical decisions.

How will you get here?

  • Bachelor's degree in engineering field


  • 5 years' experience in a Quality related role.

  • Demonstrated knowledge of Quality Management System tools, continuous improvement methodologies, in-depth understanding of products and processes

  • Experience in a manufacturing environment.

  • Direct experience of working with ISO 9001

  • Experience at effectively communicating complaints, risks, production, process controls, Corrective and Preventive Action (CAPA) and improvements.

  • Ability to analyze and process data and draw the appropriate conclusions.

  • Excellent communication, written and presentation skills.

  • Proficient with Microsoft tools; Word, Excel, Power Point.

  • Experience prioritizing conflicting demands

  • Experience working with cross-functional teams and facilitating teams to identify and implement solutions to complex problems

  • ASQ certification is desired

This position has not been approved to provide relocation assistance

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. Our global team of more than 75,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit .

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.