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Applied Materials Customer Quality/PQE in Gloucester, Massachusetts

Key Responsibilities

  • Performs inspection of purchased parts, materials, components, and/or equipment. Confirm accuracy and follow inspection methods of manufactured parts.

  • Assists in determining methods, sequences, and procedures used to determine root cause

  • Read and interpret basic technical drawings and specification requirements.

  • Collaborate with Cross Functional Teams to resolve quality issues

  • Conduct Intermediate Problem Solving to identify root causes and solutions.

  • QM Module/Trackwise

  • NC/QN’s review and assign responsibility daily. Review closed tasks to ensure corrective actions are adequate

  • Machine review process

  • Review QN/NC’s for tools that have shipped to customer with tool being shipped

  • Categorize individual items

  • present data at the reviews

  • ensure no follow-on defects of the same category

  • Manufacturing/Factory

  • Fire-fighting quality issues

  • Working with Mfg., Materials and marketing on all identified defects

  • Install support

  • Escapes-short ships, DOA’s, FDO’s, Wrong parts, Defects

  • Attend weekly support meetings for each region

  • Customer issues

  • Assist with root cause analysis on all identified issues found during installation

  • Data Analysis

  • Review SAP & Trackwise data to sus out any trends or systemic issues

  • Open EAR’s to drive Engineering action

  • Develop data and charts to communicate findings

  • General assistance wherever needed

  • Have the ability to move within quality roles in order to assist where needed.

  • APS’s, assist on appropriate APS teams to find root cause and drive corrective actions

Functional Knowledge

  • Has developed analytical skills and application of scientific methods to perform a variety of activities

Business Expertise

  • Has good understanding of how the team integrates with others


  • Has no supervisory responsibilities

Problem Solving

  • Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established operating procedures and/or scientific methods


  • Impacts the quality of own work

Interpersonal Skills

  • Uses communication skills to exchange of information



Technical Diploma




Years of Experience:

2 - 4 Years

Work Experience:

Additional Information


Yes, 10% of the Time

Relocation Eligible:


Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.

Applied Materials is the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels and on an industrial scale enables customers to transform possibilities into reality. At Applied Materials, our innovations make possible the technology shaping the future.