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BAE Systems Help Desk Specialist in Hanscom AFB, Massachusetts

Job Description

BAE Systems is building a team of System and Security Experts to provide information technology and information assurance services, along with multi-disciplinary security and specialized analytical protection support. Our Help Desk Technicians will provide support to end users on a variety of issues. They Identify, research, and resolve technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution.

The Help Desk Technicians will also be responsible for the following duties:

  • Software installation and support of commercial software and related upgrades

  • Update solutions database with applicable resolutions

  • Problem solving, hardware/software installation and configuration based on computing standards, and client support for all network and desktop

  • Monitors and enforces all IT policies and procedures

  • Assist with setting up new users in IDAM and multiple level security LDAP profiles

  • Installs and configures computers, monitors, network infrastructure and peripherals such as printers, scanners, and related hardware

  • Maintains, upgrades and repairs PCs/laptops and Window desktop applications for all systems

  • Other duties as assigned

Positions are available at multiple CONUS locations


Required Education, Experience, & Skills

  • Minimum of five (5) years of experience in information technology or a related field

  • Bachelor s degree or equivalent 4 years of experience.

  • Must meet position and certification requirements outlined in DoD Directive 8570.01-M for Information Assurance Technician Level 2 within 6 months of the date of hire

  • Active DoD Top Secret clearance with the ability to obtain and maintain Special Program accesses

Preferred Education, Experience, & Skills

  • Familiarity with Air Force programs and environment

  • Experience with Agile Development methodologies

  • Understanding of SAFe/Agile methodologies

Help Desk Specialist


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