Town of Harwich Computer Coordiantor in Harwich, Massachusetts
The Computer Coordinator performs professional & technical work managing & overseeing the information technology needs of town departments; other related work, as required. ESSENTIAL DUTIES & RESPONSIBILITIES The essential functions or duties listed below are illustrations of the type of work performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Supports the technology needs of the town by overseeing the operation of employees? work stations and servers; keeps the town current with technological changes & works with the technology committee; analyzes current needs & proposes solutions to officials. Identifies & corrects problems relating to computer hardware & software & responds to problems experienced by users; answers user questions & provides assistance to users; tests & diagnoses problems & machine failures. Supports & maintains systems to ensure that fiscal data is secure; maintains back-up & recovery systems. Updates systems; ensures that systems are operational; identifies & purchases hardware & software which meets the needs of the town. Supports & maintains internet access & e-mail accounts for all town hall personnel; provides technical oversight, maintenance & updates to town website; creates & maintains a variety of town-wide databases. Conducts special projects, including deploying & configuring new equipment; works on GIS & other special projects relating to improving town government operations. Performs similar or related work, as required, or as situation dictates. SUPERVISION Works under the general direction of the Town Administrator; the employee functions independently, referring specific issues to the supervisor only where clarification or interpretation of policy or procedures is required; considerable independent judgment & technical expertise are required to provide professional advice & apply standard professional techniques. WORK ENVIRONMENT Most work is performed in office conditions; the employee may be required to climb ladders & work under desks; some work involves slight risk of injury which can be avoided by taking basic safety precautions. The employee operates standard office equipment. The employee has regular contact with system users to provide instruction & technical assistance & with vendors to coordinate installations & preventive maintenance. The employee has access to confidential records & computer files. Errors could result in monetary loss or loss of service & could reduce the operational effectiveness of town departments. RECOMMENDED MINIMUM QUALIFICATIONS EDUCATION & EXPERIENCE Bachelor's Degree in computer science or a related field preferred; three to five years of experience in computer networking & administration; experience working with municipal systems desirable; or an equivalent combination of education & experience. KNOWLEDGE, ABILITY & SKILL Thorough knowledge of a variety of computer operating systems, hardware, software & network systems; knowledge of computer applications, particularly those for use in local government; working knowledge of applications for word processing, spreadsheets, & databases; knowledge of programming languages. Ability to analyze hardware & software problems & find solutions to problems; ability to communicate with system users; ability to install cables; ability to provide training to employees on a wide variety of computer software & hardware; ability to communicate effectively orally & in writing to provide training & assistance to employees. Demonstrated problem-solving skills; skill with software applications. See Physical Requirements when applying.