Randstad Customer Service Engineer in Holliston, Massachusetts
Customer Service Engineer
salary:$50,000 - $60,000 per year
date posted:Thursday, May 17, 2018
industry:Miscellaneous Manufacturing Industries
Permanent position: Customer Service Engineer needed for a manufacturer in Middlesex County. This role provides friendly, effective, and efficient customer service by utilizing in-depth knowledge of company products and procedures.
Responsibilities for the Customer Service Engineer
Order management and general administrative functions - order entry, expediting, filing, tracking, etc.
Communicates with distributors and customers by phone and email.
Assists distributors and customers to ensure proper selection and installation of products.
Prepares detailed repair evaluations and failure analysis. Consults with customer and repair technician for effective resolutions.
Requirements for the Customer Service Engineer
Bachelor's or Associates in a science field (Chemistry preferred).
3-5 years experience working with water treatment equipment or similar role.
Understanding of pH, conductivity measurement, and water chemistry.
Good listening/troubleshooting skills.
- Company sponsored benefits