Randstad Customer Service Engineer in Holliston, Massachusetts

Customer Service Engineer

job details:

  • location:Holliston, MA

  • salary:$50,000 - $60,000 per year

  • date posted:Thursday, May 17, 2018

  • experience:3 years

  • job type:Permanent

  • industry:Miscellaneous Manufacturing Industries

  • reference:140212

job description

Permanent position: Customer Service Engineer needed for a manufacturer in Middlesex County. This role provides friendly, effective, and efficient customer service by utilizing in-depth knowledge of company products and procedures.

Responsibilities for the Customer Service Engineer

  • Order management and general administrative functions - order entry, expediting, filing, tracking, etc.

  • Communicates with distributors and customers by phone and email.

  • Assists distributors and customers to ensure proper selection and installation of products.

  • Prepares detailed repair evaluations and failure analysis. Consults with customer and repair technician for effective resolutions.

Requirements for the Customer Service Engineer

  • Bachelor's or Associates in a science field (Chemistry preferred).

  • 3-5 years experience working with water treatment equipment or similar role.

  • Understanding of pH, conductivity measurement, and water chemistry.

  • Good listening/troubleshooting skills.

Benefits

  • Company sponsored benefits