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Highmark Health Senior Onboarding Consultant in Home, Massachusetts

Company :

Highmark Health

Job Description :

JOB SUMMARY

The ideal candidate for this role will be a subject matter expertise, someone capable of driving change and frequent executive-level communication.

This job partners with enterprise-wide business units to support, automate and redesign Enterprise onboarding processes and overall experience. Accountabilities include, but are not limited to, owning deliverable artifacts, leading workstreams, engaging key customer stakeholders, building and sharing institutional knowledge, and developing junior professionals. Collaborates with HR, Infrastructure, and Security teams to configure solutions and deliver value; acts as subject matter expert and trusted advisor in; and works closely with leadership team to define strategic and tactical direction.

ESSENTIAL RESPONSIBILITIES

  • Contribute to the delivery and execution of complex, large scale, multi-year (high cost, high complexity and/or high risk) client enterprise transformation programs by: gathering required data through direct observation and/or inquiry and synthesizing data into meaningful observation; analyzing, identifying and problem solving from information sets (issues could be business or systems issues) drawing conclusions from information sets based on analysis, creating hypotheses and presenting recommendations to team; developing client specific requirements, standard operating procedures, functional roles & responsibilities, process flow and user guides.

  • Build, share, and maintain expertise regularly interface with HR, Infrastructure, and Security teams to deliver on commitments.

  • Contribute to operational readiness, organizational change management, solution capability, packaging, and estimating, planning and delivery management.

  • Lead workstreams to meet milestones on time, and to deliver with high quality and within agreed to budgets.

  • Provide coaching, mentorship, and professional development for junior resources.

  • Other duties as assigned or requested.

EDUCATION

Required

  • Bachelor's Degree in Business Administration, Management Information Science, Health Administration, or relevant field

EXPERIENCE

Required

  • 5 years of consulting and/or industry experience

Preferred

  • 3 years in the Healthcare or Insurance industry

  • 3 years technology platform delivery experience

  • 3 years of Program or Project Management

  • Experience engaging, influencing, and advising senior executive leaders

  • Experience working in complex matrixed environments

LICENSES or CERTIFICATIONS

Required

  • None

Preferred

  • Project Management Professional

  • Information Technology Infrastructure Library

SKILLS

  • Customer focus, results orientation, strategic thinking, change advocate, continuous improvement, talent development

  • Excellent written and spoken communications skills

  • Strong leadership and interpersonal skills

  • Ability to work independently and manage multiple task assignments

  • Proficient in the use of MS Word, Excel, and PowerPoint

  • Proven ability to build and sustain internal and customer relationships

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf )

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.

For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Req ID: J194027

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