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Dell Technologies Hardware Senior Engineer – Platform Lab Operations (Hopkinton, MA) in Hopkinton, Massachusetts

Hardware Senior Engineer – Platform Lab Operations (Hopkinton, MA)

Job Description

The reputation of Dell Technologies for delivering award-winning hardware is legendary and our Hardware Engineering team is at the heart of it. We design and develop analogue as well as digital hardware products – not just computer or network hardware devices but peripherals too. Recognized for our high level of technical expertise in a variety of engineering disciplines, we’re involved across the development lifecycle – from research to the building, testing and delivery of completed products. Innovators in our field, we lead the way in exploring new concepts, approaches, processes, materials, and components.

The Unstructured Storage division is the leader of scale-out object and file solutions including PowerScale, ObjectScale and Elastic Cloud Storage (ECS) products. The hardware platform architecture team monitors and influences industry technology trends, partners with product management to identify and prioritize product requirements and works with cross-functional engineering teams to align platform designs to maximize each product’s strengths. The team manages development, qualification and support of the hardware to ensure we deliver the highest quality and best experience to our customers.

Role Responsibilities

Manages lab operations to support performance testing, customer failure replication, network configuration and hardware component qualification for the hardware platform team’s Massachusetts labs (Hopkinton, Franklin). Physically installs and sets up hardware. Maintains system settings and configurations including BIOS, firmware and OS components. Loads, configures, tests and supports unstructured storage appliance clusters. Replicates customer failures and performs failure analysis. Debugs networking issues. Runs testing to qualify hardware components (drives, cables, etc.), firmware and/or software. Join us to do the best work of your career and make a profound social impact as a Hardware Platform Lab Operations Engineer.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

Network configuration expertise (Layer 2 GbE)

Network issue root cause analysis expertise

Exposure to Linux systems (SUSE and/or FreeBSD a plus)

Proficiency in hardware system environments

Familiarity with updating system components (BIOS, Firmware, OS)

Desirable Requirements

Network configuration expertise (Layer 3 GbE)

Network configuration expertise (Infiniband)

Experience with fault tolerant and highly available systems

Drive (HDD and SSD) experience

Ability to analyze information and draw accurate conclusions

Solid knowledge and application of engineering concepts

Knowledge of Intel based architecture

5+ years of related experience with a Bachelor’s degree; or 3+ years with a Master’s degree; or a PhD without experience; or equivalent experience

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here (https://jobs.dell.com/diversity-and-inclusion) .

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy-statement) .

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