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Dell Program Management in Hopkinton, Massachusetts

Dell is a collective of customer-obsessed, industry-leading visionaries. We believe that technology is essential for driving human progress, and the technology we provide transforms the way we all work and live. But we are more than a technology company — we are a people company. We recognize that over 100,000 employees across six continents have different interests and aspirations. We inspire, challenge and respect each and every one of them, every day. And we provide them with unparalleled growth and development opportunities.

This role will be part of the Dell Technologies Services Customer Contact Control Tower team. This role will collaborate, consolidate, track, and manage the strategic roadmap across all customer contact channels. The role will also be responsible for tracking and managing the business value case and desired business outcomes.

Key Responsibilities

  • Manages projects, or specific activities related to projects within given constraints of scope, schedule, budget, and quality through the duration of the project

  • Allocates work among team members and provides guidance on a regular basis

  • Conducts periodic reviews to ensure project is on track and conducts post-project reviews

  • Ensures all project documentation is kept up to date and communicated to the relevant stakeholders on a timely basis

  • Utilizes relevant project management tools, systems, and applications Defines supporting and/or driving process improvements

  • Typically responsible for large sized or complex projects and significant components of multiple projects

  • Impact is on multiple functions or processes and could have global impact

  • Makes decisions on resource procurement and allocation

  • May have large budget responsibility

  • Identifies and allocates resources as necessary to ensure deliverables are met

  • Evaluates and implements best practices techniques that ensure goal achievement

  • Influences and manages continuous improvement of project/program process, practices and initiatives

  • Maintains in-depth awareness of industry trends, business conditions and internal processes and practices to meet program delivery requirements

Essential Requirements

  • Demonstrate established leadership/business management skills

  • Have successfully managed complex cross-functional transformational programs

  • Demonstrated ability to influence and drive consensus

  • Proactive problem-solver

  • Able to effectively resolve conflict and navigate sensitive situations

  • Proven success building and managing global teams

  • Excellent communication and organizational skills

  • Demonstrate executive presence

  • Extremely capable presentation development and delivery skills; prior experience presenting to Executive audiences highly preferred

  • Be adaptable/flexible

  • SDS or Services delivery business knowledge a plus

  • Undergraduate degree and 10+ years of relevant project program management experience.


We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

Apply now!

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .