Dell Recoverpoint Escalation Engineer in Hopkinton, Massachusetts

RecoverPoint Escalation Engineer

Competitive salary

Hopkinton MA

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Software Engineer 2 on our Escalation Engineering team in Hopkinton MA.

The Software Engineering team delivers next-generation software application enhancements and new products for a changing world. Working at the cutting edge, we design and develop software for platforms, peripherals, applications and diagnostics — all with the most advanced technologies, tools, software engineering methodologies and the collaboration of internal and external partners.

The position is for a Support Escalation Engineer to work in a team providing expert level enterprise product high level support (level/tier 3+) as part of the RP Engineering Group to a world-wide customer base.


-Bachelor's degree plus 2+ years of related experience (IT environment as System Administrator or product support) OR MS without experience OR equivalent experience (4+ years)

-Solid Knowledge and experience with:

1) Operating Systems: Linux and Windows

2) Networking: TCP/IP, UDP Protocols, infrastructure

3) VMware environments (ESX, VC, VSphere, etc.)


Knowledge and experience with:

-SAN storage arrays (EMC, IBM, HP, Hitachi, etc.)

-SAN infrastructure: switches, Fiber Channel, SCSI and ISCSI protocols

-Familiarity with applications and databases (SQL, Exchange, Oracle)

-Scripting – Bash/Perl/Python

-Skilled or proficient in VMware networking

Personal Skills:

  • Problem solving and analysis skills

  • Customer facing skills, service oriented

  • Self-learning of new technologies

  • Team player

  • Self-motivated


We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you’re ready to develop cutting-edge software for a changing world, this is your opportunity to develop with Dell.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .