Dell Senior Quality Engineer- Hardware in Hopkinton, Massachusetts

Employment opportunity in ISG Quality Hardware Organization

Local Candidates Only

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Quality Engineer on our ISG Quality team in Hopkinton, MA.

Quality is everything at Dell. It’s what we’re known for and we build it into all our processes. In Quality Engineering we play a central role by developing, implementing as well as maintaining technical quality assurance and control systems. We look for ways to improve the inspection, verification and validation of our finished products. Our team defines strategy – not to mention governance – for the implementation of quality standards and methodology. In addition to participating in the review of engineering designs, we assist customers or engineers in gathering and analyzing data.

Key Responsibilities

  • Primary responsibility is to find and fix hardware problems affecting Dell-EMC customers

  • Research, evaluate, develop, or implement new processes, methods, or test plans

  • Drive corrective action to eliminate or limit exposure to issues

  • Represent the organization on project teams

  • Document work and results

  • Provide feedback to the next generations of hardware based on lessons learned from the field experience

  • Typically requires 5+ years of related experience with a Bachelor’s degree; or 3+ years with a Master’s degree; or a PhD without experience; or equivalent experience

Essential Requirements

  • General knowledge and application of hardware engineering concepts

  • General knowledge of various firmware, software and operating systems environments

  • Program management skills

  • Ability to think critically and work independently or as part of a cross-functional team

  • Understanding of a business environment

  • Communication and presentation skill

Desirable Requirements

  • Knowledge of Systems Engineering and Six-Sigma methods are desired, but not required

  • Knowledge of manufacturing production environments is desired, but not required

  • Knowledge of reliability theory and methods are desired, but not required


We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you can enhance our technical quality assurance protocols and methods, this is your opportunity to develop with Dell.

Closing date: xx xxxxxxxxx 20xx .

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .

Your primary purpose will be to find and fix hardware problems affecting Dell-EMC customers. You will interface with Customer Service and Data Analytics groups to identify new issues impacting the reliability or availability (up-time) for many products. The problems must be prioritized based on the impact to either the customer or the business. You will program manage the efforts to understand the root-cause behind those problems and drive appropriate corrective actions through various analytical and technical methods. The work will encompass multiple areas of engineering including data analytics, electronic design, mechanical design, software design, test-process development, or other related fields. The work will not include directly interacting with customer or addressing live customer problems. You will; however, typically interact with many parts of the business: Hardware Design Engineering, Software Development, Software Quality, Manufacturing, Supply Base Engineering. You will gain system-level expertise by working these critical problems diving deep into how the systems operate, understanding the various customers use-cases, and how Dell-EMC services them in in the field.