Dell Software Engineer - Escalation Engineering in Hopkinton, Massachusetts

Principal Escalation Engineer (VxRail R&D Post-Release Engineering)

Job Specification

-Product sustaining position within the VxRail organization.Provide in-depth technical expertise for VxRail product line. Provide escalation support for EMC Global Services Technical Support team.

-Interface with corporate and field customer service organizations in order to provide engineering level support for the worldwide VxRail install base.

-Work closely with VMware product engineering. Produce conclusive root cause analysis for bugs found in the field.

-Become the hands-on technical expert for one or more assigned product / technology areas.

-Fix, test and check-in assigned customer bugs maybe required.

-Manage meetings with developers and QA and interface with customer service on specific customer issues.

Key Requirements:

-At least 4 years experience in a Solutions Engineer, Enterprise Support/Escalation Engineer or Software Sustaining Engineer role

-Knowledge of VMware environment is essential

-Advanced technical skills with experience with the following operating systems; Microsoft Windows, Linux.

-Minimum of 5 years current technical experience with networking.

-Ability to diagnose network traces.

-Experience with Virtualization products a plus. Excellent interpersonal and presentation skills.

-Strong written and oral communication skills. Fully functional with Microsoft Office suite (i.e. Word, PowerPoint, Excel).

Additional Requirements:

-BS/MS in CS, EE or in a related discipline and 4+ years of experience in a VMware support environment.

-Requires proficiency in Perl, Python and shell scripting - Java and/or XML are a plus.

-Linux expertise must include some of the following: Misc. system configuration (kernel (patching), network), file systems, boot-loaders (LILO, GRUB), RPM, system performance tuning and troubleshooting/debugging (gdb, core dump analysis).

-Kernel/driver development experience (debugging (kdb, kgdb) and profiling) a plus.

-Knowledge of storage systems, networking beneficial.-Candidate should possess excellent verbal and written communications skills

at transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities.

The Software Engineering team delivers next-generation software application enhancements and new products for a changing world. Working at the cutting edge, we design and develop software for platforms, peripherals, applications and diagnostics — all with the most advanced technologies, tools, software engineering methodologies and the collaboration of internal and external partners.

Benefits

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you’re ready to develop cutting-edge software for a changing world, this is your opportunity to develop with Dell.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .