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Kforce Technical Program Manager in Hopkinton, Massachusetts

Kforce Inc. is immediately adding a full-time Technical Program Manager to our team for support of our enterprise technology development client in Round Rock, Texas (TX) and Hopkinton, Massachusetts (MA). Summary:Our Client's Security & Resiliency organization manages the security risk across all aspects of the business. We are currently experiencing incredible growth in order to meet the security needs of the world?s largest technology company. With team members located in over 15 countries, you will have an excellent opportunity to influence the security culture company-wide and further develop your career. We are currently seeking a Technical Program Manager to join the Product Security Incident Response Team (PSIRT). This is a strategic Customer Service oriented position intended to drive continuous improvement across all aspects of managing product security vulnerability reports and inquiries, communicating product security information to customers amongst other customer related issues.Principal Duties and Responsibilities:

  • Defines and implements best practice methods, processes, tools and continuous improvement initiatives aimed at scaling and increasing the efficiency of our customer security response processes

  • Builds and manages robust relationships with key stakeholders and advocates for customers' needs for the purpose of driving continuous improvement and delivering projects

  • Identifies opportunities and executes projects to the successful outcome; works with business leaders as sponsors and process owners to realize the goals of projects

  • Integrates PSIRT process with customer service processes and Customer Relationship Management (CRM) tools to effectively tracks, manage and report on security-related service requests

  • Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent professional experience

  • 8 years of related experience, specifically in Customer Service Operations, Security Operations, Incident Response

  • A true passion for customers and customer success

  • Proven knowledge of customer service operations and service lifecycle process, tools and metrics

  • Strong project management skills (e.g. planning, organizing, directing, monitoring and reporting on project activities)

  • Ability to prioritize projects, tasks, and deliverables and manage dynamic priorities

  • Ability to drive moderately complex, cross-organizational initiatives through the influencing of and negotiation with stakeholders who at times may hold competing priorities

  • Strong analytical, process management and reporting skills

  • Excellent written and verbal communication skills

  • Results-driven and accountability-minded

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours