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Cape Abilities, Inc. Information Systems Analyst in Hyannis, Massachusetts


The Information Systems Analyst's primary objective is to help implement and maintain data systems by determining the requirements of a project or program, and communicating them clearly to stakeholders, facilitators and partners. Reviews, analyzes, evaluates assigned business systems, develops value-added technical solutions to address business and information needs, and provides end- user application support.


  • Works with key users and software vendors to support business requirements.

  • Participates in team meetings for systems implementation.

  • Stays current with and maintains a high level of knowledge of assigned business systems.

  • Work closely with programs users to stay up to date on program processes, procedures and forms.

  • Collaborate with supervisor to identify technology Key Performance Indicators (KPI’s)

  • Produce reports and perform data analytics data and present findings.

  • Provide training to end users.

  • Evaluate process inefficiencies and propose alternatives.

  • HCSIS administration for agency that includes new user requests.

  • Respond to ad-hoc requests for information from team members and other requestors by asking questions, identifying relevant data needed to satisfy the request

  • Prioritizes service desk incidents, independently identifies, and applies solutions

  • Logs and documents problems and their resolutions to insure proper countermeasures

  • Maintain and renew vendor contracts; telephone, internet and telecom

  • Responsible for documentation using company and department standards.

  • Responsible for Agency Data clean-up & alignment across systems


  • Performs other duties as assigned


Leading/Directing Others: Exhibits confidence in self and others; provides vision and inspiration to peers

and subordinates; lays out work in a fair, well-planned, and organized manner; inspires, motivates, challenges and provides support to others to perform well and fulfill the vision; accepts feedback from others; gives appropriate recognition to others; is a clear communicator.

Vision and Purpose: Demonstrates a compelling and inspired vision or sense of core purpose; creates milestones to rally support behind the vision.

Adaptability: Able to deal with frequent change, delays, or unexpected events; manages competing demands; changes approach or method to best fit the situation; inspires others to be adaptable to change.

Ethics, Values and Diversity: Promotes an appropriate and effective work environment and strives to ensure that the agency's core values and beliefs are applied during all circumstances; genuinely cares about people; deals effectively with all races, nationalities, cultures, disabilities, ages, lifestyle choices and genders; supports equal and fair treatment and opportunity for all; adheres to and promotes the Americans with Disabilities Act (ADA); advocates for the rights and interests of individuals with disabilities to maximize their potential in the programs and communities of their choice.

Integrity and Trust: Is respectful, truthful, and transparent; keeps confidences; takes ownership and responsibility for decisions and outcomes.

Problem Solving and Judgment: Probes all useful and constructive sources to find pertinent answers; can analyze issues, identify problems and work toward appropriate solutions; collaborates with others or as part of a team; displays willingness to make decisions; makes timely decisions; exhibits sound and accurate judgment.

Oral and Written Communications: Speaks clearly, appropriately and effectively with a diverse group of individuals; is an active listener and gets clarification when necessary; participates constructively in meetings; is able to write clearly and succinctly; is able to communicate clearly in a variety of settings and situations.


  • Bachelor's degree required

  • Must be self-driven in a team setting

  • Implementing Health Information Systems

  • Experience with reading and understanding policies and regulations.

  • Ability to work successfully, both independently and in a team environment

  • Possesses high level computer skills, especially with Microsoft Word and Microsoft Excel. Proficient in identifying, collecting, maintaining, and tracking information.

  • Strong organizational skills.

  • Must be able to effectively communicate in both verbal and written form. Valid driver's license in the state of Massachusetts required.



The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required.

*Externaland internal applicants,as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.