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Duffy Health Center, Inc. IT Special Projects Coordinator in Hyannis, Massachusetts

Statement of Duties Duffy Health Center is a patient-centered medical home & every role requires functioning effectively using a team-based approach. The IT Special Projects Coordinator is responsible for providing IT support for the staff of Duffy Health Center & is a crucial member of the Organizational Development team. This position acts as a project lead for new software initiatives & for on-going support of implemented applications. This position is deemed nonessential* in the DHC Emergency Operations Plan. Position functions The statements contained in this job description reflect general details, as necessary, to describe the principal functions of this job, the level of knowledge & skill typically required, &the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties, as assigned, including work in other functional areas to cover absences or provide relief, to equalize peak work periods or otherwise to balance the workload. 1. Design, develop, test, & deploy automation workflow automation tools. 2. Create Robotic Process Automation processes &end-user documentation. 3. Assure the quality of RPA automation. 4. Collaborate with cross-departmental team members to capture business requirements &translate them into technical approaches & designs that can be implemented with RPA. 5. Acts as implementation specialist for enterprise applications (i.e., PatientPing, Automate) 6. Coach & prepare staff for successful rollouts of applications. 7. Provides staff support for current & future enterprise applications (i.e., telehealth, Salesforce) 8. Looks for opportunities to streamline operational workflows with current tools & makes recommendations for additional tools that might improve efficiencies. 9. Conducts data analysis & generates regular reports 10. Provides ad hoc hardware support under limited circumstances. 11. Other duties as assigned. Recommended Minimum Qualifications Minimum Education & Experience A candidate for this position should have at least an associate degree in Information Technology, & one (1) to two (2) years of experience in project management/coordination or one (1) to two (2) years implementation and/or business analysis experience. Experience in a medical setting is preferred. Requirements under the DHC Emergency Operations Plan During a declared Emergency, staff deemed as Essential Personnel are expected to work onsite at Duffy Health Center & Non-Essential Personnel are expected to work remotely. This position is Nonessential & therefore this position may be expected to work remotely? during a declared emergency. Knowledge, Skills, &Abilities A candidate for this position should have the following: Knowledge of: Robotic Process Automation Understanding of workflow-based logic & the ability to both understand business process from a workflow diagram & to conceptualize it as an automated solution Conducting analyses in support of process automation opportunities Process improvement & optimization IT projects IT hardware troubleshooting Databases Skill in: Developing software workflows Managing projects Diagnosing, researching, & analyzing customer issues &requests Communication Problem-solving & organization Ability to: Commit to the philosophy & mission of Duffy Health Center which serves the homeless & at-risk population, & to the team-based approach as part of PCMH Design, develop & test automation workflows Lead & support all aspects of software implementations Create detailed project implementation plans Develop, track, & report key implementation metrics Gather requirements for product implementations Simplify & communicate complex ideas to customers