Robert Half International Systems Support Analyst in Hyde Park, Massachusetts
The System Support Analyst is responsible for the provision of software support for the company’s core applications, especially the ERP system (SyscomERP) and EDI functions. Application issues are reported to IT via a Service Desk system and the job holder is responsible for analysing the root cause, replicating it and efficiently managing the issue through to resolution. The role also includes testing of any software changes and providing training for the users of the core application and the development of system reports. In addition, the role involves some Progress Development to support & enhance the current ERP system and EDI functions.
Previous experience in providing application support for a core business system (ERP etc)
Previous experience in working with a Progress based ERP system
Progress Development skills (Openedge)
EDI development, and support experience / knowledge
Experience of system testing following software changes (both bug fixes and developments)
Experience of training system users
Proven analytical problem solving abilities to enable the job holder to understand and replicate the root cause of some of the support calls
Self-motivated / self-starter who is organised and able to work on own initiative but also as part of a successful Systems Support Team. The ability to accurately prioritise work is essential
Good interpersonal and communication skills are essential as this role will involve liaising closely with system users.
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Location: Hyde Park, MA
Date Posted: January 29, 2021
Employment Type: Full-time
Job Reference: 02100-0011682133
Staffing Area: Technology u0026 IT
Robert Half International
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