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Robert Half International Systems Support Analyst in Hyde Park, Massachusetts


The System Support Analyst is responsible for the provision of software support for the company’s core applications, especially the ERP system (SyscomERP) and EDI functions. Application issues are reported to IT via a Service Desk system and the job holder is responsible for analysing the root cause, replicating it and efficiently managing the issue through to resolution. The role also includes testing of any software changes and providing training for the users of the core application and the development of system reports. In addition, the role involves some Progress Development to support & enhance the current ERP system and EDI functions.

Must Haves:

  • Previous experience in providing application support for a core business system (ERP etc)

  • Previous experience in working with a Progress based ERP system

  • Progress Development skills (Openedge)

  • EDI development, and support experience / knowledge

  • Experience of system testing following software changes (both bug fixes and developments)

  • Experience of training system users

  • Proven analytical problem solving abilities to enable the job holder to understand and replicate the root cause of some of the support calls

  • Self-motivated / self-starter who is organised and able to work on own initiative but also as part of a successful Systems Support Team. The ability to accurately prioritise work is essential

  • Good interpersonal and communication skills are essential as this role will involve liaising closely with system users.


Progress, EDI

Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.

When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.

© 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (

Salary: DOE

Location: Hyde Park, MA

Date Posted: January 29, 2021

Employment Type: Full-time

Job Reference: 02100-0011682133

Staffing Area: Technology u0026 IT