Fresenius Medical Care North America Sr. IT Service Management Specialist in Lexington, Massachusetts

Job ID 190002U7

Available Openings 1

PURPOSE AND SCOPE:

Data Integration Release Coordinator Role at FMC is responsible for owning the planning and coordination of all phases and activities involved in the release of a system or system update into the production environment. This role facilitates release meetings and develops the release recommendation and release deployment plan based on input from multiple stakeholders within various data integration development teams. This role will identify priorities, conflicts, dependencies, and risks for the release. Also, the Data Integrations Release Coordinator ensures that plans are in place to mitigate defined risks to the release plan or environments.

PRINCIPAL DUTIES AND RESPONSIBILITIES :

  • Identify and implement opportunities for process improvement and waste reduction surrounding the release process. Tools, workflow, alerts etc.

  • Advise and train members of the team to maximize overall productivity and effectiveness of the team

  • Assist more junior members with identifying correct current or future processes within the team to ensure the success of release tasks

  • Finds creative way to execute even when there is no historical context or known path forward

  • Ability to consistently achieve results, even under tough circumstances

  • Facilitates release planning meetings with key stakeholders to identify proper sequencing of release packages.

  • Ensures that release issues and risks are identified, understood, and dealt with in a manner that mitigates risk to scope and schedule.

  • Defines and documents the release recommendation for each release and/or change to production. Includes release scope, schedule, deliverables, and roll back plan. Reviews release recommendation with key stakeholders.

  • Oversees release decisions and processes in terms of the big picture/cross-departmental impacts.

  • Maintains release management schedule for specific (or assigned) system(s).

  • Documents and communicates all changes for a release in release notes which are published to all internal and external teams.

  • Attends and facilitates change management such as CABs at https://en.wikipedia.org/wiki/Changeadvisoryboard and deployment planning meetings to collect data and information pertaining to the release.

  • Pursues IT and Project compliance with release acceptance criteria.

  • Provides outage information and fills out service level agreement blackout request.

  • Coordinates and schedules key change to production activities. This includes the tracking of all elements with team leads as the project moves through testing regions into production.

  • Accommodates a flexible schedule as most releases occur outside of regular business hours.

  • Supports release execution by monitoring of each phase of the release. Validates the release as it progresses thru various release gates and test phases, alerts appropriate stakeholders of any errors or issues that need to be addressed.

  • Provides release coordination at http://www.plutora.com/insights/2014/release-coordinator/ and communication during and after deployment.

  • Creates requests for change (RFC to production) and obtains appropriate approvals.

  • Facilitates emergency releases from production incident identification to incident closure after release.

  • Verifies capture of customer acceptance/signoff on deliverables.

  • Maintains a release repository and manages key information such as build and release procedures, dependencies, and notification lists

  • Identifies opportunities to make tactical improvements to the release management process.

  • Maintains documentation of all processes.

  • Creates release management standards to be followed. Educates external vendors on the release methodology and strategy.

  • Collects feedback from the users of release management standards and identifies the need to modify or retire a standard based on the feedback.

  • Integrates the release process with other IT processes including ITSM and Waterfall/Agile processes at http://www.plutora.com/insights/2015/plutora-scaled-agile-framework/ .

  • Works closely with data integration development leads and management team to stay current on all change, configuration and internal controls standards and processes.

  • Assist with various projects as assigned by a direct supervisor.

  • Other duties as assigned.

PHYSICAL DEMANDS AND WORKING CONDITIONS :

  • The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • None

EDUCATION :

  • Bachelor’s Degree required in Information Systems, Computer Science or related field; Advanced Degree desirable or equivalent work experience in lieu of

EXPERIENCE AND REQUIRED SKILLS:

  • 5-8 years’ related experience

  • 5-6 years release management experience

  • Bachelor’s Degree or equivalent experience required; advanced degree welcome

  • Proven success managing successful complex releases

  • Superior verbal and written communication skills: internally, client-facing, and with senior management

  • Advanced knowledge of software development lifecycle

  • Demonstrated effective leadership and analytical skills

  • Demonstrated ability to work collaboratively with multiple departments and customers effectively.

  • Excellent oral and written communication skills.

  • Customer oriented attitude toward both internal and external customers.

  • Strong organizational and time management skills are required.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity