CTG 100 PERCENT REMOTE PART TIME WEEKENDS EPIC CLINICAL SERVICE DESK AGENT in Lowell, Massachusetts
Title: 100 PERCENT REMOTE PART TIME WEEKENDS EPIC CLINICAL SERVICE DESK AGENT
Location: United States
Job Number: 18206138 CTG is seeking a remote Epic Clinical Service Desk Agent for a large health system end-client.
• Clinical Service Desk resources will answer the phones and resolve “how to” type questions for nurses and other users of the Epic clinical applications. Basic workflow and use of Epic Ambulatory, orders and documentation
• The Clinical Service Desk agents will take phone calls remotely, using a soft phone installed on the laptop and a headset. Tickets will be entered into the ServiceNow ticketing system, and resolved or escalated as appropriate
• Current service desk hours are 6a to 11p Monday through Friday and 6a to 6p Saturday and Sunday. Assigned shifts may include evening and weekend hours
3 plus years experience supporting Epic Ambulatory and/or inpatient clinical applications. Must have thorough understanding of clinical workflows, both inpatient and ambulatory environments.
Experience with phone support required
RN or clinician preferred.
Epic certification or credentialed trainer is a plus
CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.
CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.
Job: Healthcare & Hospital Implementations