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Eastern Bank Business Systems Analyst I- Default Management in Lynn, Massachusetts

Eastern Bank has built a legacy of investing in the communities we serve and helping our customers, communities and employees thrive and grow. We pride ourselves in having knowledgeable and experienced professionals that can provide the expertise, personal attention and service our customers deserve.

We are able to offer you unique opportunities for career growth throughout the organization, as well as a competitive compensation and benefits program.

As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us.

The Default Management Department is looking for a Business Systems Analyst who will be the link between utilizing our business systems tools and our business objectives by supporting and ensuring the successful completion of analytical, building, testing and implementation tasks of product features. The candidate will be responsible to manage and develop reporting. This role will be pivotal as the Default Management team seeks to modernize the collections ecosystem and deploys into digital channel(s). Including documenting business requirements based on user needs, compliance and in support business process improvements. Identify and recommend enhancements to management.

Major Responsibilities include but are not limited:

•Document configuration specifications and business analysis requirements

•Perform quality assurance and report on results of testing and reviews

•Document reporting and queueing requirements

•Process monitoring perspective to establishment and refinement of controls

•Partner with business lines and support areas

•Help design, document and maintain system processes

•Report on issues, inefficiencies or questions and make recommendations to product team

•Recommend ways to improve monitoring, discover issues and deliver better value to the customer

•Maintain change management log and process/procedure documents

Education and Experience

• A bachelor’s degree in an analytical discipline

• Previous experience improving business processes

• 5 years of work experience at a financial services company or comparable experience


• Proven lending and/or collections experience

• Experience in analyzing data

• Solid Business analysis

• Experience in writing reports and procedures

• Basic knowledge in generating process documentation

• Strong written and verbal communication skills

Organization: EB Corp Primary Business Unit

Title: Business Systems Analyst I- Default Management

Location: MA-Lynn-Lynn 195 Market Street

Requisition ID: 04782