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Spade Technology Network Administrator / IT Manager in Mansfield, Massachusetts

Proactive Network Administrator (PNA)/ IT Manager

When was the last time you truly enjoyed going to work? It is an ideal time to join our highly talented and well-established IT Services Team. We are looking for individuals that have a strong desire to learn and grow professionally, all the while constantly improving our client’s experience and businesses.

About Spade Technology:

Spade Technology is a twenty-year established Managed IT Service Provider based out of Mansfield, Massachusetts. We have one simple goal: to provide predictable technology solutions, reduced risk, and long-term vision to our clients. How do we do this? We deliver real business value to our clients by understanding their businesses, implementing our best practices, documentation, and proactively managing their IT systems.

Benefits of Working at Spade Technology:

  • The stability of a twenty-year-old company with the growth, excitement, and career potential of a startup

  • Work with cutting edge and a variety of technologies and solutions everyday

  • A strong focus on industry training and certification that includes company paid education and certification exams

  • A team of highly motivated, extremely talented, fun, and collaborative people

  • Highly competitive salary and benefits

  • A place where ambition, loyalty, and exceptional performance will be noticed and rewarded

  • A clear company vision and mission

  • A place where everyone’s contribution is welcome and encouraged

Position Summary:

Are you ambitious, organized, and solution-focused SME?  We are an established Managed IT Support company in need of a Senior-level Network Administrator to join our team in providing exceptional IT support services to small and medium-sized businesses throughout Massachusetts, Rhode Island, and Southern New Hampshire.  Our Network Administrators are Virtual IT Managers for their assigned portfolio of clients. They are responsible for the overall management, organization, and documentation of the clients' technical environments.  The Network Administrators have the most comprehensive knowledge of our clients' technical layout, capacity, and deficiencies, and they ensure that the physical environment is current and compliant with our Best Practices.

This position is largely based on working independently at client sites; therefore, excellent communication and time management skills are critical for customer satisfaction and success. 

Essential Duties and Responsibilities:

  • Ownership and accountability of Virtual IT Manager role for assigned portfolio of clients

  • Responsible for overall management and supportability of assigned client environments

  • Maintain on-going client communications and satisfaction levels

  • Maintain strict schedule for proactive client visits

  • Maintain accurate and updated documentation on all assigned environments

  • Develop and maintain a technical knowledge base for each of the clients you are assigned

  • Perform on-going proactive audits to identify opportunities areas of improvement

  • Remediate and resolve issues identified thru regular audits of client environments

  • Develop and deploy onsite proactive services that reduce the need for reactive support (from the Support Desk)

  • Be a resource to our project team in planning and deployment of new technologies

  • Coordinate with the vCIO team to implement technology solutions that align with the business objectives for clients

  • Collaborate with Points of Contacts and internal Spade Teams to create Standards and Procedures that align with each client’s business objectives

Technical Skillset and Certifications:

REQUIRED

  • 7+ years of general systems administration experience

  • Windows Server Technologies and administration experience

  • Experience with server administration.

  • Windows Server OS (2016, 2019)

  • Windows Active Directory (group policies, server roles)

  • Experience with Office365 administration

  • Virtualization: VMWare/Hyper-V

  • High-level of Networking and infrastructure experience (switches, routers, cabling, TCPIP stack, LAN/WAN, etc.)

  • MS Teams/SharePoint experience

  • Network and server security

  • VPN technologies and solutions

  • Familiarity with:

  • Backup and Disaster Recovery Solutions

  • Firewalls and security devices

  • WAN/LAN networking administration

  • Wireless deployment and administration

  • Network Protocols: DNS, DHCP, RADIUS, NPS, HTTP/S, SSH, SMS

PREFERRED

  • AWS administration experience

  • Microsoft Azure administration

  • Azure Active Directory

  • Microsoft 365 Cloud Suite

  • Google Workspace administration

  • Apple/Mac Operating Systems

  • Microsoft SQL and DBA Experience

  • Remote desktop services

  • SonicWALL OS Experience

  • Professional Service Administration (PSA) /Remote Monitoring Management (RMM) Software Experience

  • ConnectWise PSA/Automate or relevant experience preferred

  • Experience in MSP field

  • Mobile Device Management Experience

  • Azure Certifications

  • Microsoft 365 Certifications

  • Industry Networking Certifications

  • Scripting/automation experience

Additional Requirements:

  • Strong attention to detail and ability to follow process

  • Proven ability to set and manage client expectations

  • Exceptional customer service and communication skills

  • Collaborative drive and willingness to solve client’s problems as a team

  • The ability to work effectively in a fast-paced environment

  • Ability to document technical environments in a standardized and organized fashion

  • Reliable transportation/ability to work at different client locations

  • Must be local to MA, RI for client assessability

  • Ability to work a minimal-load on-call rotation

Compensation:

Spade Technology offers an excellent compensation and benefits package, including competitive salaries commensurate with experience, employee contributed 401(k) plan, health, dental and disability insurance, and a generous vacation plan. Spade also provides each employee a certification path, paid training and certification exams to all employees.

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