Spade Technology Senior Support Engineer in Mansfield, Massachusetts
When was the last time you truly enjoyed going to work? It is an ideal time to join our highly talented and growing team. We are looking for individuals that have a strong desire to learn as well as outstanding customer service skills. We put great focus on training as well as earning new industry certifications.
About Spade Technology:
Spade Technology is a nineteen-year young outsourced IT company based out of Mansfield, Massachusetts. We have one simple goal: to provide the same kind of IT solutions expected by large-scale corporations to small and mid-sized businesses. How do we do this? We deliver real business value ? getting to know your business, implementing best practices, proactively managing your technology, and aligning your technology investment with your business goals to truly boost your bottom line.
We understand the importance of fixing issues quickly, however, we believe it?s more important to prevent those issues from occurring in the first place ? and that?s where our proactive approach comes in: we stay proactive and strive to help you think of your IT as a strategic advantage as opposed to another necessary expense.
Benefits of Working at Spade Technology:
The stability of a nineteen-year-old company with the growth, excitement, and career potential of a startup
Work with cutting edge technology everyday
A strong focus on your industry training and certification including company paid for education and exams
A team of highly motivated, extremely talented, fun and friendly engineers
Competitive salary and benefits
A place where ambition, loyalty, and exceptional performance will be noticed and rewarded
A clear company vision and mission
Are you ambitious, organized, and solution-focused? We are a fast-growing IT Support company in need of an experienced Senior Support Engineer to join our team in providing exceptional IT services to small and medium-sized businesses throughout Massachusetts, Rhode Island, and Southern New Hampshire. Our Senior Support Engineers work on all level reactive tickets. The Senior Support Engineers possess a broad range of both technical and business skills, as well as the ability to switch task between different priorities. Our Senior Support Engineers work closely with our clients and other internal resources to provide best in class IT services, therefore excellent oral and written communication skills are required.
Essential Duties and Responsibilities:
Work directly with clients to provide reactive technical support
Incident escalation, especially for complex network issues
Work with the Service Manager to identify trends and underlying technology issues impacting tickets per endpoint (TPE)
Collaborate with team and Service Manager to assess process improvement opportunities, assess tools, etc. to improve Support operations
Keep manager informed of issues that may impact the organization
Provide leadership in tone, actions, and execution
Experience administrating Microsoft Windows Server; Active Directory Management, Group Policy Administration, Implementing Server Roles.
Experience administrating Microsoft Exchange including email account creation, distribution list management, and other basic administrative tasks
An in-depth understanding of TCPIP, DNS, DHCP, and RADIUS
Hands on experience with virus, spyware, and malware removal
Network troubleshooting skills
Experience installing and supporting Microsoft Office Suite.
Experience implementing and supporting VPN client technology.
A general understanding of server virtualization technologies.
Proven ability to set and manage client expectations
Exceptional customer service and communication skills
The ability to work effectively in a fast paced environment
Attention to detail and strong desire to learn
Preferred Technical Experience:
Experience supporting networks for small to mid-sized businesses
Business Class Wireless Solutions
Microsoft Exchange, including hosted and O365
Backup, Disaster Recovery, and Business Continuity
Remote desktop services; Citrix/Microsoft
Spade Technology offers excellent compensation and benefits, including competitive salaries commensurate with experience, 401(k), profit sharing, and a generous vacation plan.