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TJX Configuration Manager in Marlborough, Massachusetts

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Date:Oct 14, 2020

Location:Marlborough, MA, US

Company:TJX Companies, Inc.

Discovery is at the core of everything we do – whether it’s a great value, incredible style, or building long-lasting partnerships with people around the world. That’s what makes TJX different. You can find it all across our brands: TJ Maxx, Marshalls, HomeGoods, Sierra, and Homesense. Every one of our brands has one thing in common: environments that are always changing. That’s just how we like it. Every day is an opportunity to discover something new about our business, our partnerships, and even about yourself. Come discover what different can mean for you.

Posting Notes: Marlborough || MA

Job summary:

TJX is hiring! Support the delivery of IT services by ensuring the maturity, design and maintenance of the Configuration Management Database (CMDB). This person is going to be responsible for leading the lifecycle of all Configuration Items, their associated attributes, as well as their relationship to all other Configuration Items in the CMDB. Our diverse team, with a wide array of backgrounds, thoughts and experiences makes our mission come to life. Come join us!

Job responsibilities:

The Configuration Manager will be responsible for the overall Configuration Management System (CMS) and all its interfaces to discovery and other ITSM applications. Ensure ITIL Configuration Management processes are defined properly and consistently executed within the guidelines defined ensuring accurate and up to date Configuration Management Database.

  • Provide best practice guidance for implementing and maintaining a scalable CMDB at the appropriate level of need to support the delivery and support of IT services

  • Designs CMDB application architecture, including Discovery, and required access for IT organizational users

  • Review Discovery output and recommend solutions to ensure accurate representation and a comprehensive inventory.

  • Provides oversight for Configuration Management System (CMS) scope, CMS policy, and current CMS ongoing operation

  • Continuously monitors CMS accuracy, currency, including review of unauthorized changes and subsequent remediation activities

  • Ensures all authorized changes made via Change Management are reflected in the CMS

  • Monitor CMS availability and performance trends for required action

  • Tracks CMS capacity and service continuity planning

  • Enables and supports all external CMS audits and follow-up remediation activity

  • Performs required internal audits to verify physical inventory is consistent with CMS records and initiates corrective actions

  • Review and contribute to existing governance policies and processes to ensure maintainability and integrity of the CMDB Designs CMDB functional views

  • Assesses Service Improvement Programs (SIPs) for implementation approach, timing, and expected results

  • Manage and execute day to day functions to ensure the Configuration Management Database is kept up to date and accurate to support other ITIL processes and activities so that the delivery of IT Services is maintained within expected levels.


  • Bachelor’s degree with 5+ years of IT experience which includes

  • 3+ years of CMDB hands on experience preferably using ServiceNow technology

  • 1+ years of leadership experience in people, technology and systems

  • Configuration Management Process experience with Service Now including usage, configuration, and discovery

  • Advanced knowledge of ServiceNow components (i.e. Asset Management, CMDB, Incident/Change Management, Release Management etc.)

  • Experience using Configuration Management Database (CMDB) to onboard new hardware/software technologies accurately and confirm that items are correctly documented.

  • Prior experience performing hardware audits / item configuration as required, to ensure accuracy and manage exceptions to current policies.


  • ITIL V4 Certification is strongly preferred

  • Demonstrated ability to assess customer/client needs, creatively approach solutions, decide appropriate courses of action

  • Knowledge of business environment, service requirements and culture

  • Strong analytical, multitasking and prioritization skills

  • Problem determination (experience in root cause analysis) and problem resolution skills

  • Strong collaboration and partnering skills

  • Strong verbal and written communication skills with the ability to articulate complex ideas in easy to understand business terms to senior leaders

  • Process skills; ability to work with Service Provider to ensure effective operations and agreed upon service levels

Discover Different at TJX means opportunity, teamwork, and career growth. That’s why working here is so much more than a job. When you’re a part of our TJX family, you have the full support of a diverse, close-knit group of people that work together to deliver the best value and style in the business. Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different.

We care about our culture, but we also prioritize the tangible stuff – competitive pay, great benefits, and a great group of people.

We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Posting Notes: Marlborough || MA

Nearest Major Market:BostonJob Segment:Manager, Database, Change Management, Management, Technology