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TJX HR Service Center Representative in Marlborough, Massachusetts

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Date:Oct 15, 2020

Location:Marlborough, MA, US

Company:TJX Companies, Inc.

Discovery is at the core of everything we do – whether it’s a great value, incredible style, or building long-lasting partnerships with people around the world. That’s what makes TJX different. You can find it all across our brands: TJ Maxx, Marshalls, HomeGoods, Sierra, and Homesense. Every one of our brands has one thing in common: environments that are always changing. That’s just how we like it. Every day is an opportunity to discover something new about our business, our partnerships, and even about yourself. Come discover what different can mean for you.

TheHuman Resources Service Center Representativeserves as a main resource for TJX Associates contacting our Marlborough, MA Human Resources Shared Services call center. He/she answers inbound calls in queue providing information regarding company specific HR policies and/or procedures, while following TJX, State, and Federal guidelines. Inquiries may include, but are not limited to; health benefits, paid time off, assistance navigating TJX systems, and employment verifications. All inquiries are detailed in our call tracking/ticketing tool (ServiceNow) with an expectation that the majority will be resolved at first pass to ensure an outstanding customer experience. In some cases, issues may be raised to internal resources, including Specialists, SMEs, COEs and HRBPs for further research and resolution. This role requires100% call support. Through processing of data and responding to phone inquiries, you will develop a solid understanding of HR policies and procedures.

Areas of Responsibility:

  • Responds to inquiries including, but not limited to, HR policy and procedure, health and wellness benefits, pension, and verification of employment.

  • Processes changes in Oracle application including personal information, assignment information, and benefit changes.

  • Assists Associates and Managers navigating Oracle self-service application and Success Factors Talent Management System.

  • Documents summary details into call tracking system (ServiceNow) and raises complex calls for resolution.

  • Complies with all TJX, State,

City:and Federal regulations including ERISA, Paid Sick Time Policies.

  • Reviews policies, procedures & internal resource materials, through work experience develops knowledge of all subjects handled by HR Shared Services in a continuous learning environment.

  • Processes verifications of employment/Income not handled by primary resource.


  • High School Diploma or equivalent experience, Bachelor's Degree preferred

  • 1-2 years of related high volume customer service or call center experience

  • Must be comfortable taking calls all day, with ability to work in the gray and problem solve

  • Ability to multi-task and be flexible in a fast-paced, constantly evolving team environment

  • Excellent communication (written & oral), and interpersonal skills

  • Focused attention to detail along with developed organizational skills

  • Proven customer service and follow-through skills including patience and comfort engaging with challenging callers/situations

  • Ability to maintain strict confidentiality

  • Knowledge of HR policies, procedures and systems a plus

  • Proficient in Microsoft Office (specifically Excel, Word, and Outlook)

Discover Different at TJX means opportunity, teamwork, and career growth. That’s why working here is so much more than a job. When you’re a part of our TJX family, you have the full support of a diverse, close-knit group of people that work together to deliver the best value and style in the business. Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different.

We care about our culture, but we also prioritize the tangible stuff – competitive pay, great benefits, and a great group of people. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Posting Notes: Marlborough || MA

Nearest Major Market:BostonJob Segment:Customer Service Representative, Database, Oracle, Call Center Representative, Customer Service, Technology, Research