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TJX Manager - IT Service Delivery in Marlborough, Massachusetts

Manager - IT Service DeliveryApply now » (/talentcommunity/apply/683538100/?locale=en_US)

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Date:Jan 9, 2021

Location:Marlborough, MA, US

Company:TJX Companies, Inc.

Discovery is at the core of everything we do – whether it’s a great value, incredible style, or building long-lasting partnerships with people around the world. That’s what makes TJX different. You can find it all across our brands: TJ Maxx, Marshalls, HomeGoods, Sierra, and Homesense. Every one of our brands has one thing in common: environments that are always changing. That’s just how we like it. Every day is an opportunity to discover something new about our business, our partnerships, and even about yourself. Come discover what different can mean for you.

Posting Notes: Marlborough || MA

What you’ll discover

  • Inclusive culture and career growth opportunities

  • Global IT Organization which collaborates across U.S., Canada, Europe and Australia click here (

  • Challenging, collaborative, and team-based environment

What you’ll doThe Infrastructure and Operations (I&O) organization embodies the hub of lifecycle engineering at TJX, delivering, maintaining, and optimizing our technology portfolio at cloud scale. We are a service-oriented team aimed at providing extraordinary experiences to thousands of TJX associates, business partners, and application delivery teams across the portfolio.As a Technical Manager you will manage the delivery of IT services by ensuring the maturity, design and maintenance of the Configuration Management Database. Additionally provide leadership and influence on a diverse time with a wide array of backgrounds, thoughts, and experiences to make our mission come to life.

What you’ll needWe seek creative, customer-focused individuals with technical expertise and a mindset for continuous improvement. We rethink how software and infrastructure are delivered at cloud scale, and work closely with other teams to improve key services. This person should be passionate about problem solving and quality leadership. To be successful in this role, the leader will need to build respect and excellent working relationships with multiple teams within IT Teams and lead the team to do the same. This leader will be responsible for our configuration management system’s operation. All aspects of the work will be well structured and conducted utilizing ITIL practices adapted for service offerings.

Minimal skills:At least 5+ years IT Leadership which includes

  • Experience with executing a governance process to ensure standards for people, process and technologies are in place

  • Consistent track record of leading a technical team embracing the qualities to ensure stakeholder and executive adoption.

  • Strong verbal and written communication skills with the ability to convey complex ideas in easy to understand business terms to senior leaders

  • Process skills; ability to work with Service Provider to ensure effective operations and agreed upon service levels

  • Ability to manage large teams across multiple geographies using an Agile Framework

  • Must have experience with problem determination (experience in root cause analysis) and problem resolution skills

  • Demonstrated continues improvement through efficiencies & effective practises

  • Experience in leading engineering or technical teams to deliver business capabilities.

Preferred skills:

  • 5+ years of ITIL/ITSM Experience; ITIL V4 Certification is highly preferred

  • ServiceNow based product experience around ITSM, ITOM & CSM building block

  • Experience with Service Now for ITSM, DevOps, & automation

  • Managed key performance indicator (KPI) program with clients to define success factors and creatively approach solutions, decide appropriate courses of action

  • Expereince in building IT service management organization

Discover Different at TJX means opportunity, teamwork, and career growth. That’s why working here is so much more than a job. When you’re a part of our TJX family, you have the full support of a diverse, close-knit group of people that work together to deliver the best value and style in the business. Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different.

We care about our culture, but we also prioritize the tangible stuff – competitive pay, great benefits, and a great group of people.

We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Posting Notes: Marlborough || MA

Nearest Major Market:BostonJob Segment:Service Manager, Engineer, Manager, Cloud, Consulting, Customer Service, Engineering, Management, Technology, Service