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TJX Senior Technology Manager (EDCS Global Desktop & Print Service Owner) in Marlborough, Massachusetts

Senior Technology Manager (EDCS Global Desktop & Print Service Owner)

Brand: TJX Corporate


Marlborough, MA, US

Employment Type: Full-Time

Employment Status: Regular

Functional Area: IT

Discovery is at the heart of everything we do. Wherever you find us around the world, if you can think of a product, you can probably find it in our stores, which include TJ Maxx, Marshalls, HomeGoods, Sierra, Winners, Homesense, and TK Maxx. With variety comes plenty of happy surprises—our environment is ever-changing, and that’s just how we like it. Every day is an opportunity to discover something new about our business, our partnerships and even something exciting about yourself. Ready to Discover Different?

Posting Notes: Marlborough || MA

Senior Technology Manager (EDCS Global Desktop & Print Services Owner)

What you’ll discover

  • Inclusive culture and career growth opportunities

  • Global IT Organization which collaborates across U.S., Canada, Europe and Australia, click here ( to learn more

  • Challenging, collaborative, and team-based environment

    What you’ll do

Enterprise Desktop and Collaboration Services (EDCS) at TJX; plan, build and support enterprise technologies and services that enable our associates to be productive, collaborate seamlessly, communicate effectively in the office, at home or on the go; this ranges from laptops and tablets through to cellular phones and printers, Microsoft Teams and Outlook through to digital signage, Video Conference and call center telephony - a HUGE range of critical products and services!

We are looking for a motivated and experienced Senior Manager of Technology who has Service Ownership and Technical Engineering leadership experience for our Desktop and Print services across the enterprise. The service includes and is not limited to: Desktop/Laptop/Tablet, OS, Productivity tools – MS Office, SmartPrint Services, asset management and security, patch compliance, onboarding and offboarding services and technical/service strategy.

This role is expected to be accountable, committed to continual improvement, be contextually aware, operationally pessimistic and partner with Product Management, Architecture, Security and other shared functions.

Good services have instantiated system designs, traceability to functional and non-functional requirements, exceed service level, have defined and applied roadmaps, business continuity plans and meet all standards and policies (to name a few).

This service, which is consumed by thousands of corporate associates across the company enabling productivity, collaboration and communication, is critical to the success of TJX.

Managing, developing and building a talent pipeline of Engineers and Technical Management is how we achieve the work we do, operating within an agile framework of sprints and Kanban flow boards and sourced service management.

As a leader, you will be comfortable working as part of a team, with matrixed management experience, superb communication and influencing skills and a passion for services which put the associate first and focus on value.

This role will have line management responsibilities for up to 15 direct reports.

The position will require commercial experience evaluating the external market, building business cases and managing TCO/RFP processes in conjunction with procurement and legal teams.

You will have fiscal budget responsibilities and build technical and commercial strategies around your owned services.

What you’ll need

Our team is looking for people who put our internal customers first, are passionate about delivering value without compromising associate experiences, not afraid to try new things in order to seek improvements and 100% outcome focused. Our teams span multiple time zones and cultures, so inclusivity is a must, working within and developing a diverse team through inclusive behaviors is expected.

  • 5+ years of Technical Management experience

  • 5+ years Leadership Experience

  • 5+ years of End User Technology leadership experience

  • Microsoft Certification desirable

  • Non-Microsoft productivity platform experience desirable

  • Outstanding influencing skills

  • Outstanding communication skills

  • Outstanding organization skills

    Join us and Discover Different at TJX, click here ( to learn more.

Come Discover Different at TJX. From opportunity and teamwork to growth, we think you’ll find that it’s so much more than a job. When you’re a part of our global TJX family, you have the full support of a diverse, close-knit group of people dedicated to finding great deals and fantastic style. Best of all? They have a lot of fun doing it.

We care about our culture, but we also prioritize the tangible stuff (Competitive salaries: check. Solid benefits: check. Plenty of room for advancement: of course). It’s our way of empowering you to make your career here. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Posting Notes: Marlborough || MA