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TJX Senior Workforce Management Analyst in Marlborough, Massachusetts

Senior Workforce Management Analyst

Brand: Marmaxx


Marlborough, MA, US

Employment Type: Full-Time

Employment Status: Regular

Functional Area: Store Operations

Discovery is at the core of everything we do - whether it’s a great value, incredible style, or building long-lasting partnerships with people around the world. That’s what makes TJX different. You can find it all across our brands: TJ Maxx, Marshalls, HomeGoods, Sierra, and Homesense. Every one of our brands has one thing in common: environments that are always changing. That’s just how we like it. Every day is an opportunity to discover something new about our business, our partnerships, and even about yourself. Come discover what different can mean for you.

Posting Notes: Marlborough || MA

Senior Workforce Management Analyst

Performs and produces analysis to monitor the utilization efficiency of workforce planning applications. Provides recommendations, training and support to Field Leaders on workforce allocation/strategic scheduling tools. Designs and shares best methods, regarding how to utilize workforce applications and other tools, to maximize payroll efficiency, improve sales and operational execution, and identify trends.

Major Areas of Responsibility:

  • Responsible for supporting and improving business efficiencies and store productivity through strategic Workforce Management policies, processes, and reporting.

  • Executes important Workforce Management initiatives and supports Store execution of their Workforce tools.

  • Analyzes how effectively workforce applications are being utilized in all store locations.

  • Collaborates with Regional and District Experts on practices that drive performance through strategic scheduling.

  • Partners with Field and Home office Leaders to develop recommendations on how to improve performance to enhance bottom-line profitability within each store location.

  • Collaborates with IT and divisional business partners regarding technical issues/updates pertaining to workforce planning applications, Department of Labor guidelines, in-store challenges, or other system issues/tools.

  • Collaborates concurrently with Legal, Human Resources, IT, Associate Relations, and Payroll team on new store implementations, system updates, system issues, Customer Service impact, Expense Control, Associate Culture and/or future courses of business.


  • Bachelor’s Degree

  • 2+ years proven experience

  • Strong analytical and decision making skills

  • Experience with Exception Management and/or Exception Reporting

  • Strong technical skills, including proficiency with Excel

  • Strong communication, interpersonal and conflict resolution skills

  • Experience with coaching, change management, influencing others, and problem solving

  • Strategic planning and project management skills

  • Knowledge of associate relations policies/procedures and Federal/State labor/employment laws

Discover Different at TJX means opportunity, teamwork, and career growth. That’s why working here is so much more than a job. When you’re a part of our TJX family, you have the full support of a diverse, close-knit group of people that work together to deliver the best value and style in the business. Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different.

We care about our culture, but we also prioritize the tangible stuff - competitive pay, great benefits, and a great group of people.

We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Posting Notes: Marlborough || MA