Oracle Sr. Director, Change Management in Marlborough, Massachusetts
Work with a world class team to develop, implement, and support cutting edge Oracle technology.
Manages teams supporting and/or implementing large and/or complex multi-functional and/or multi-location projects and/or systems. Defines, documents and manages scope, expectations, implementation approach, deliverables and acceptance testing criteria. Develops and manages an effective risk mitigation strategy for the project(s).
Directs and ensures the implementation of operational policies through subordinate managers Interacts internally and externally with executive management involving negotiation of difficult matters to influence policy. Functional expertise and broad company knowledge. Successful track record in the specialism and as a manager. Detailed knowledge of technical and business concepts of a number of related applications areas. BA/BS degree preferred.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
Do you have a passion for Change Management governance and coordination, do you thrive in a place where you can make a difference while improving the quality of service at-scale across millions of users? If so, this role might be right role for you as we re looking for a talented Senior Leader to join our Oracle Customer Operations Team!
The Change Management Senior Leader role will be responsible for collaborating and influencing various teams, enabling the broader Oracle Cloud organization to land the necessary changes needed to mature our Cloud Products and Infrastructure while ensuring we are optimizing our Customer s Experience. This role will also act in a governing function across numerous Senior Executives, enabling them to drive the needed changes across our growing services.
To build a best in class customer experience blending customer support, operations and communication disciplines.
Track change within our infrastructure technology and product identifying areas of opportunity to up level the quality of products and services by applying preventative measures
Build respect and develop excellent partnership with multiple teams across Oracle Cloud, and drive the necessary alignment needed to run Change Management at-scale
As needed, build and maintain excellent relationships with customers and achieve the highest level of customer satisfaction
Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations
Document customer issues and other relevant details as part of the support you provide
Continually improve skills through work experience and training
Coordinate, standardize, and lead Change Management activities ensuring best practices and governance are followed
Identify production risks as a result of change
Prepare statistics, KPIs and trend reports for use in the Change Management process
Identify problems through audits with continual focus on optimizing processes
Collaborate with subject matter experts to refine operating processes and procedures to deliver and restore service more efficiently
Coordinate, convene and facilitate change review meetings
Ensure changes progress through the Change Management process in a timely and prioritized fashion
Ensure that Change Management information reflects accurate details, including errors and completion results
Develop trend analysis and prepare service improvement plans to address identified gaps
Manage and maintain information stored in the change database.
Previous Release, or Change Management experience or PMO background preferred
Comfortable in high pressure situations, able to demonstrate exceptional verbal and written communication skills
Experience working with JIRA preferred
Customer obsession, passion for delighting customers
Strong understanding of cloud (IaaS, SaaS, PaaS) and various platforms
Job: *Information Technology
Title: Sr. Director, Change Management
Requisition ID: 18000QAN
Other Locations: United States