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Oracle Technical Analyst 4-Support in Marlborough, Massachusetts

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. 7 years experience with Core products or eight years experience with Applications products, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).

Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.

Are you a seasoned Site Reliability Engineer or Cloud DevOps guru?

Are you a backup, restore and recovery expert?

If you are, we are looking for you to join our exciting growing Cloud DevOps team.

Our team is responsible for creating and delivering two cloud services that will

protect all of the databases on Oracle Cloud and in addition offer on-premises

database protection as well.

Our mission is to provide industry leading data protection services our

customers need and depend on when everything else fails. Our service is the

This exciting new cloud operations team gets to work across a wide range of technologies

and teams to deliver this new service. Our team is responsible for ensuring

all the components of our Recovery Cloud Services work seamlessly together.

We are constantly pushing to define and develop the end to end automation of complex workflows found in day to day management of the Recovery Service.

This team will keep you learning and, on your toes, delivering mission critical

services that our customers depend on.

Preferred Qualifications:

  • Technical expertise with one or more area:

  • Terraform, Infrastructure as Code

  • Oracle Database

  • Linux

  • RMAN

  • Exadata

  • Working knowledge of Virtualization, and Containers

  • Including tools such as Terraform, Docker, Kubernetes, Github, Jira, Teamcity, and Bitbucket

  • CI/CD Experience including build automation, continuous integration, or continuous deployment tools

  • Prior SRE experience managing production cloud services

  • Prior experience in releasing and maintaining cloud services

  • Excellent verbal and written communication

  • Production experience managing systems or database environments

  • Experience with a general-purpose systems language such as:

  • Python, Perl, Unix Shell and/or database language SQL, PL/SQL

  • Ability to work in a fast paced and challenging environment

Job: *Support

Organization: *Oracle

Title: Technical Analyst 4-Support

Location: CA,California-Redwood City

Requisition ID: 20000QDF

Other Locations: US-NH,New Hamp-Nashua, United States

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