Synchrony VP, Credit Strategies Implementation Lead in MARLBOROUGH, Massachusetts
The VP, Credit Strategies Implementation Lead is a key position reporting to the VP, Account Management Implementation Leader. This role will be individually accountable for several work streams supporting strategy implementation for the Account Management and Transaction Fraud teams. The work items will support multiple production processes enacting strategy changes, merchant partner specific requirements, custom solutions for unique events, which may be outside of standard processes, as well as automation of pervasive new processes. The role will require you to be both technical as well as leader in a fast-paced, dynamic, and challenging work environment, and you will play an important role ensuring critical processes are executed within the various sub-systems. In addition, you will serve as a key contributor surrounding new initiatives and new products.
This role will lead the requirements gathering, prioritization discussions and implementation schedules for the above efforts. This role has seven direct reports and will coordinate with other members of the AMTF implementation team across US and India matrix organization.
We’re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.
Lead prioritization efforts by partnering with the AMTF strategy development, fraud, new client onboarding teams to understand the business value. Provide guidance on trade-offs and phased approach implementation alternatives to the team.
Lead end-to-end Credit and Fraud Strategy run execution requests, from requirements to release, often working closely with FISERV.
Represent and be a though leader for the Strategy Implementation Account Management Processes in New Product Setups, Proof of Concepts (POC).
Mentor, develop and support best practices, skills development of the team members and foster One Synchrony mindset. Lead and communicate with data and critical thinking, empathy for others and best practices.
Work closely and across the team with the business owners, and the account management implementation teams during implementation cycles to provide quality assurance support, user acceptance test (UAT) necessary both during the testing as well as during production roll out.
Lead trouble shooting and execute remediation from implementation anomalies when necessary.
Provide Audit Support to all applicable audits.
Perform other duties and/or special projects as assigned.
Bachelor’s degree in either of MIS, Operations, Sciences, Computers and 12+ years experience in credit related systems or in lieu of a degree 15+ years of work-related experience in credit related systems.
10+ years of experience in data & technology applications, IT architecture spanning coding, parameter setting, QA testing in payment platform environments such as FISERV / TSYS or custom transaction processing systems / data warehouses.
5+ years of team management experience.
3+ years of SAS/SQL or 1+ of Python skills.
Master’s degree in technical disciplines or quantitative areas.
Experience developing and maintaining strong collaborative relationships at all levels across IT and the business.
Demonstrated experience working in a fast-paced environment with globally located Agile teams.
Can demonstrate continuous learning in technology, business and soft-skills.
Curious investigative mindset for data and its relationship to current and future credit business, technology trends inside and outside of organization.
Excellent written and oral communication skills, along with experience leading and influencing others at all levels of the organization.
Works independently and at a fast pace and has great organizational and analytical skills.
Attention to detail and follow up skills.
Ability to convert lessons learned from issues to a clear best practices and influence a diverse group of professionals to adapt new process enhancements in collaborative environment.
Deals well with ambiguity.
Willingness & desire to learn new skills quickly.
The salary range for this position is 150,000.00 - 250,000.00 USD Annual
Salaries are adjusted according to market in CA, NY Metro and Seattle.
Some positions are bonus eligible.
You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+ (https://www.synchronycareers.com/our-culture/#diversity) , with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
Reasonable Accommodation Notice:
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