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CVS Health Enterprise Resiliency Manager in Massachusetts

Job Description

The Business Continuity Manager role is responsible for implementing CVS Health’s Enterprise Resiliency strategy to ensure continuous improvement of the Business Continuity program across dedicated service lines. The individual will plan, implement, and oversee the response and recovery planning at the Business Unit level to ensure the organization meets customer, client, patient, and regulatory (Medicare and Medicaid) requirements for critical product and services and to ensure patient access to care is maintained during crises, emergencies, and disruptive events. The role will be responsible for interfacing with senior management, regulatory auditors, clients, and company stakeholders while also implementing and supporting services. The position will work cross-functionally across lines of business to ensure a consistent business approach and will act as the lead relationship manager for all points of Business Continuity program escalation, contention, or concern.The position reports to the Senior Manager of Enterprise Resiliency. The ideal candidate will be an expert in their field that possess excellent customer service skills, analytical skills, written and verbal communication skills.Responsibilities include:• Manage a team responsible for working with assigned business portfolio to ensure compliance with Business Continuity program policy, standards, and effective crisis management response and communications.• Develop and lead Business Continuity planning activities with a major focus on assuring the adequacy of Business Continuity Plans (BCPs) for critical business areas, functions, and applications to maintain continued operations, asset protection, loss mitigation, and favorable recovery times in the event of a disruption.• Work with department leaders to develop Business Impact Analyses, risk assessments, risk mitigation solutions, and BCPs to ensure business units can continue to manage critical business functions, satisfy regulatory obligations, and maintain compliance with client contracts.• Collaborate with business unit leaders to identify gaps and address deficiencies in recovery strategies to enhance contingency plans. • Develop, coordinate, and facilitate comprehensive and integrated exercises to regularly test BCPs to identify weaknesses and areas of improvement. Document and report on exercise results and coordinate with business leaders to remediate issues. • Coordinate and facilitate client BCP reviews with internal and external stakeholders. • Initiate immediate course of action against significant events in various size and scale of impact (hurricane, social unrest, pandemic) by leading business unit incident response calls and supporting business units during large scale crisis events. • Manage emergency notification system for business units and ensure updates reflect changes in staff size, location, organization, home office, and facilities.• Utilize Business Continuity planning tool and ensure program updates are made in accordance with key deliverables. • Facilitate business continuity training and awareness for designated management in all functional areas.• Effectively manage and provide team leadership including onboarding, staff development and attendance, performance reviews, expense processing, and other activities, as assigned in a timely manner.• Perform program and project activities as assigned by Senior Manager or Director.

Pay Range

The typical pay range for this role is:

Minimum: 60,300

Maximum: 130,000

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit

Required Qualifications

• 2+ years of Business Continuity or Enterprise Resiliency experience working in a corporate, retail, pharmacy, or healthcare setting.• The ability to support situations reported from key risk areas during afterhours and weekends in emergency situations• The ability to travel up to 15%

Preferred Qualifications

• Professional certification within the business continuity/disaster recovery industry (i.e., Certified Business Continuity Professional)• Experience using and maintaining BC planning tools.• Experience with emergency notification system.• Experience in presenting to, and proven ability to effectively communicate with senior management.• Excellent written, oral, and presentation skills.• Must be able to interface and coordinate efficiently with business partners locally and in remote locations.• Excellent organizational, project, and time management skills.• Highly motivated individual with the ability to work in an extremely fast paced environment, lead a team and make decisions. • Ability to successfully navigate in an unpredictable environment supporting teams during emergency or crisis situations.


Bachelor's degree or equivalent work experience.

Business Overview

Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.