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RedHat Manager - Technical Training, Hybrid Cloud Practice in Massachusetts

Job summary

The Red Hat Training and Certification team is looking for a Manager to join us in the U.S. In this role, you will manage a globally dispersed team developing Red Hat’s excellent hybrid cloud focused training courses. You will apply your agile and DevOps knowledge to oversee multiple concurrent projects, ensuring the quality and speed of the outputs. You will work strategically by helping to design and deploy innovative training offerings and tactically by managing continuous innovation and scrum practices used for regular developing and shipping of incremental releases for multiple offerings. You’ll challenge and nurture the team while finding new ways to raise the business value we provide. You will also use your analytical skills to estimate projects, measure performance, and report to senior leadership. Successful applicants must reside in a state where Red Hat is registered to do business. This position is open to internal candidates only. Outside candidates, including referrals, are not being accepted at this time.

Primary job responsibilities

  • Oversee the development of Red Hat’s commercial hybrid cloud training offerings including Red Hat Linux, Red Hat Satellite, and Red Hat OpenStack

  • Coach, support, retain, and grow a talented, geographically dispersed, technical team

  • Define the team’s key performance indicators (KPIs) and ensure the achievement of these targets

  • Maintain and communicate a product development road map

  • Use agile reporting data to estimate project development timelines, evaluate performance, and identify opportunities for continuous improvement

  • Hire new team members and evaluate the performance of the team; implement corrective actions when necessary

  • Communicate team contributions and keep them in line with organizational and departmental goals

Required skills

  • 5+ years of experience working in technical project leadership managing a team of developers, technical curriculum developers, or other technical teams

  • 3+ years of experience implementing and managing agile and DevOps processes

  • Ability to lead in a meritocratic fashion by facilitating open discussion, generating alternatives, and reaching consensus on decisions

  • Prior success within a culturally and geographically diverse remote team

  • Proven experience leading projects that measurably improve the customer experience

  • Proven experience measuring and improving efficiency and quality using data-driven methodologies, including collecting and analyzing data and graphing and presenting data effectively

  • Service-focused attitude responsive to business needs, requirements, and performance

  • Willingness and ability to make direct contributions on key strategic projects in addition to team management

  • Exceptional verbal and written communication skills

  • Ability to communicate effectively and cross-functionally with senior management and globally dispersed peers

  • Solid understanding of a broad range of IT technologies, concepts, and trends and a specific knowledge of the automation market

  • Red Hat Certified System Administrator (RHCSA) in Linux or equivalent experience; Red Hat Certified Engineer (RHCE) is a big plus

  • Excellent industry knowledge of IT infrastructure trends and best practices

  • Previous experience with curriculum development, curriculum design, or technical training delivery is a plus


About Red Hat

Red Hat ( is the world’s leading provider of enterpriseopen source ( software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.


  • Comprehensive medical, dental, and vision coverage

  • Flexible Spending Account - healthcare and dependent care

  • Health Savings Account - high deductible medical plan

  • Retirement 401(k) with employer match

  • Paid time off and holidays

  • Paid parental leave plans for all new parents

  • Leave benefits including disability, paid family medical leave, and paid military leave

  • Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

Note : These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Posting Location : Location Remote US MA

Posting date 4 days ago (3/1/2021 3:41 AM)

Job ID 84396