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Autodesk Senior Product Manager, Digital Enterprise Services (U.S. Remote) in Massachusetts

Job Requisition ID #

21WD50822

Position Overview

As a Senior Product Manager for the Unified Contact Center, you will help to shape the future of the way we support our growing network of subscribers. You will own the Autodesk Customer’s interface to our Contact Center Platform. You will act as the conduit between the business and the development teams, balancing strategic priorities with system stability. Experience with Salesforce Service Cloud and NICE inContact are desired.

The scope of this position will evolve continuously. Comfort with ambiguity and flexibility is required.

Responsibilities

  • Gathering user requirements

  • Facilitate and manage the product lifecycle and continuously iterate to improve the product

  • Manage and communicate tradeoff decisions between scope and schedule

  • Act as the subject-matter expert for Contact Center Agent Experience

  • Synthesize diverse sets of data to educate the team and drive product decisions

  • Engage with customers and partners to understand their needs, articulate our goals and evaluate the impact of our product

  • Create product and project roadmaps, coordinate and prioritize fixes and modifications

  • Partner with stakeholders, delivery teams, ECE product teams, development teams and support teams to assess, initiate, prioritize, refine, and drive products and solutions

  • Partner with vendors to understand and influence their product roadmaps

  • Above all else, doing the little things that get the team to their goals

Minimum Qualifications

  • 5+ years of experience in a Product Management or Project Manager role supporting Contact Center

  • Experience shipping multiple products that have scaled

  • Demonstrated success in the agile software development process

  • Demonstrated success in gathering and transforming customer needs into an actionable product vision and requirements definition

  • Effectively deliver presentations to key customers/stakeholders and senior management

  • Influence and propose overall project process improvements

  • Self-motivated with the ability to prioritize, meet deadlines and manage changing priorities; ability to work under pressure

  • Excellent Oral and Written Communications

  • Self-motivated leader with excellent time management

  • Excellent Organization Skills

  • Bachelor's degree

  • Knowledge of Salesforce Service Cloud and/or NICE inContact

  • Knowledge of JIRA and Confluence

Preferred Qualifications

  • Well versed in understanding the customer and agent needs

  • Compassionate (not just empathetic)

  • Curious

  • Entrepreneurial

  • Deeply analytical

  • Experts in creating a product narrative

  • Inspirational to engineers, designers and sales teams on a collective vision

  • Detail oriented yet versatile

  • Partners and believe that building a great product is a team sport

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). If you have any questions or require support, contact Autodesk Careers (Careers%20%3Ccareers@autodesk.com%3E) .

*From the greenest buildings to the cleanest cars, from the smartest factories to the biggest stories, amazing things are created every day with Autodesk. Over four decades we’ve worked together with our customers to transform how things are made, and in doing so, we’ve also transformed what can be made. A car’s performance now inspires the method of its manufacture, a city’s infrastructure helps predict the unpredictable, and the creation of ever-bigger universes shapes ever-bigger stories. *

Today our solutions span countless industries empowering innovators everywhere. But we’re restless to do more. We don’t believe in waiting for progress, we believe in making it. By combining and recombining technologies. By blurring boundaries, reinventing rules, and merging fields. By unleashing talent and unlocking insights across industries. By helping our customers converge on solutions to the challenges we all face today.  At Autodesk, we believe that when you have the right tools to work and think flexibly you have the power to transform what actually needs making. The power to design and make a better world for all.

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