Autodesk Senior Product Manager, Digital Enterprise Services (U.S. Remote) in Massachusetts
Job Requisition ID #
As a Senior Product Manager for the Unified Contact Center, you will help to shape the future of the way we support our growing network of subscribers. You will own the Autodesk Customer’s interface to our Contact Center Platform. You will act as the conduit between the business and the development teams, balancing strategic priorities with system stability. Experience with Salesforce Service Cloud and NICE inContact are desired.
The scope of this position will evolve continuously. Comfort with ambiguity and flexibility is required.
Gathering user requirements
Facilitate and manage the product lifecycle and continuously iterate to improve the product
Manage and communicate tradeoff decisions between scope and schedule
Act as the subject-matter expert for Contact Center Agent Experience
Synthesize diverse sets of data to educate the team and drive product decisions
Engage with customers and partners to understand their needs, articulate our goals and evaluate the impact of our product
Create product and project roadmaps, coordinate and prioritize fixes and modifications
Partner with stakeholders, delivery teams, ECE product teams, development teams and support teams to assess, initiate, prioritize, refine, and drive products and solutions
Partner with vendors to understand and influence their product roadmaps
Above all else, doing the little things that get the team to their goals
5+ years of experience in a Product Management or Project Manager role supporting Contact Center
Experience shipping multiple products that have scaled
Demonstrated success in the agile software development process
Demonstrated success in gathering and transforming customer needs into an actionable product vision and requirements definition
Effectively deliver presentations to key customers/stakeholders and senior management
Influence and propose overall project process improvements
Self-motivated with the ability to prioritize, meet deadlines and manage changing priorities; ability to work under pressure
Excellent Oral and Written Communications
Self-motivated leader with excellent time management
Excellent Organization Skills
Knowledge of Salesforce Service Cloud and/or NICE inContact
Knowledge of JIRA and Confluence
Well versed in understanding the customer and agent needs
Compassionate (not just empathetic)
Experts in creating a product narrative
Inspirational to engineers, designers and sales teams on a collective vision
Detail oriented yet versatile
Partners and believe that building a great product is a team sport
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
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Today our solutions span countless industries empowering innovators everywhere. But we’re restless to do more. We don’t believe in waiting for progress, we believe in making it. By combining and recombining technologies. By blurring boundaries, reinventing rules, and merging fields. By unleashing talent and unlocking insights across industries. By helping our customers converge on solutions to the challenges we all face today. At Autodesk, we believe that when you have the right tools to work and think flexibly you have the power to transform what actually needs making. The power to design and make a better world for all.
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