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RedHat Senior Technical Writer, Cloud Platforms in Massachusetts

Job summary

The Red Hat Customer Content Services team is looking for a Senior Technical Writer to join us. In this role, you will be the voice of Red Hat's technical authority, creating content that helps customers achieve their business and technical goals with Red Hat OpenShift Container Platform. You'll produce content to help customers install, configure, monitor, maintain, develop, and understand how Red Hat OpenShift Container Platform integrates with other Red Hat technologies.You will collaborate with content strategists, product managers, product engineers, support engineers, and other stakeholders to understand the customer's perspective and create effective content solutions. Successful applicants must reside in a state where Red Hat is registered to do business.

Primary job responsibilities

  • Work closely with content strategists, engineering project teams, and other stakeholders to create and maintain high-quality content for Red Hat's solutions

  • Engage and collaborate with customer feedback programs to address content gaps, respond to direct customer feedback, and promote continuous improvement of the documentation experience

  • Keep up to date with changes in our offerings, customer use cases, and support issues

  • Master the use of our internal documentation toolchain, including the publishing platform and issue-tracking tools

  • Collaborate with other writers on the team and other writing groups working on related products

  • Effectively manage documentation projects and deliver effective customer-focused documentation

  • Devote time to research, ask questions, and understand the product

  • Support Red Hat initiatives for continuous improvement of our documentation

Required skills

  • 5+ years of enterprise-level technical writing experience

  • Experience managing the documentation development life cycle

  • Ability to read, write, and compile technical documents, including feature descriptions, customer use cases, and release notes

  • Experience writing topic-based documentation

  • Ability to collaborate in a global team environment, proactively engage subject matter experts, and follow through on commitments

  • Familiarity with Linux is a plus

  • Experience and comfort with Git is a plus

#LI-REMOTE

About Red Hat

Red Hat (https://www.redhat.com/) is the world’s leading provider of enterpriseopen source (https://www.redhat.com/en/about/open-source) software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.

Benefits

  • Comprehensive medical, dental, and vision coverage

  • Flexible Spending Account - healthcare and dependent care

  • Health Savings Account - high deductible medical plan

  • Retirement 401(k) with employer match

  • Paid time off and holidays

  • Paid parental leave plans for all new parents

  • Leave benefits including disability, paid family medical leave, and paid military leave

  • Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

Note : These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Posting Location : Location Remote US MA

Posting date 3 weeks ago (3/22/2021 8:39 AM)

Job ID 84153

Category Corporate Marketing

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