Dell Software Senior Principal Engineer in Massachusetts
As a member of Dell Technologies Services (DTS) Sustaining Engineering team has a primary responsibility of providing engineering level expertise with a focus on development of hot fixes, patches and service packs. This highly technical team will provide development support for DTS engineering team will manage and resolve them. With broad systems knowledge, an appreciation of the global support groups and engagement with development and cross functional team, the sustaining engineer team improves product serviceability and quality, facilitates knowledge sharing to provide best in industry Customer Experience. Join us to do the best work of your career and make a profound social impact as a Senior Principal Software Engineer team in Hopkinton, Ma.
Responsible for Development/Sustaining DELLEMC XtremIO Storage platform
Remotely troubleshoot and resolve complex product and customer environment issues at engineering/sustaining level support and as a team ensure 24*7 coverage.
Identify code bugs, product related issues or negative trends in field escalations, document in bug tracking systems. Quantify the impact on support and customer of these problems and work directly with DTS sustaining development team in determining severity, priority and targeted code for fix.
Facilitate knowledge transfer to cross-functional sustaining engineering team for root cause analysis, bug triage and fix methods, and be the technical reviewer of all knowledge centered solutions.
Leverage the global development engineering teams to come to root cause in field related escalations and manage communications and feedback to support team members and management.
Leads efforts in facilitating problem recreation and failure analysis of systems level issues. Recommends and utilizes a wide variety of test equipment, diagnostic tools and techniques used in problem resolution.
Strong Software Development in C programming and SAN/NAS concepts
Strong knowledge & troubleshooting skills and experience on DELLEMC XTremIO
General knowledge and application of engineering concepts
Understanding of business environment
Experience working on enterprise class systems and customer environments
Ability to work in a team environment
Self-starter with strong self-motivation, able to work under remote management with directives limited to general goals.
Strong technical aptitude with analytical approach and tenacious problem solving skills.
Excellent verbal and written communication skills required
Organizational skills with the ability to handle multiple competing priorities
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