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RedHat Technical Writer, Cloud Platforms in Massachusetts

Job summary

The Red Hat Customer Content Services team is looking for a Technical Writer to join our OpenShift Product Documentation team. In this role, you will join a team that promotes customer loyalty and success through content development and delivery. You'll be responsible for feature documentation, user guides, and premium content that accompany Red Hat offerings, which will be made available online through Red Hat's customer portal. As a Technical Writer, you will define the scope of, quality test, and deliver writing projects while maintaining a customer focus by participating in existing feedback programs and consistently developing your technical expertise. Drawing from your passion for technology and the English language, you'll work closely with developers, engineers, and other subject matter experts to create content that helps our customers understand our offerings and solutions. Successful applicants must reside in a state where Red Hat is registered to do business.

Primary job responsibilities

  • Work closely with content strategists, documentation program managers, engineering project teams, and other stakeholders to create and maintain high-quality documentation for upcoming releases of Red Hat's offerings

  • Address content gaps and promote continuous improvement of the documentation experience

  • Keep up to date on changes of our offerings, customer use cases, and support issues

  • Master the use of our internal documentation toolchain, including the publishing platform and issue-tracking tools

  • Work with Quality Engineering and Development teams to improve the accuracy of your documentation

  • Participate in customer feedback programs to ensure relevancy of our content

  • Devote time to research and understand the product as well as related trends and topics

Required skills

  • 2+ years of enterprise-level technical writing experience

  • Familiarity with Red Hat's products and related industry offerings

  • Ability to collaborate in a global team environment, proactively engage subject matter experts, and follow through on commitments

  • Experience with agile and comfort with rapid iteration and fast delivery

  • Experience in writing clear and concise procedural documentation for a technical audience

  • Experience and comfort with Git is a big plus

  • Experience with modular or topic-based documentation is a plus

#LI-REMOTE

About Red Hat

Red Hat (https://www.redhat.com/) is the world’s leading provider of enterpriseopen source (https://www.redhat.com/en/about/open-source) software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.

Benefits

  • Comprehensive medical, dental, and vision coverage

  • Flexible Spending Account - healthcare and dependent care

  • Health Savings Account - high deductible medical plan

  • Retirement 401(k) with employer match

  • Paid time off and holidays

  • Paid parental leave plans for all new parents

  • Leave benefits including disability, paid family medical leave, and paid military leave

  • Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

Note : These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Posting Location : Location Remote US MA

Posting date 3 weeks ago (3/22/2021 10:00 AM)

Job ID 84172

Category Corporate Marketing

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