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Citizens Bank Fraud Operations Sr Specialist in Medford, Massachusetts


This role is a Fraud Operations Senior Specialist within the Claims organizatio n. The ideal candidate will be responsible for placing outbound calls to customers to explain and review the status of a claim in a fast paced environment. The colleague will be analyzing information across multiple applications and documentation in order to determine the proper next steps based upon the scenario and within the guidelines of the Regulations. This position requires the application of various methods, procedures, and knowledge of the business unit’s product(s) and system application(s).

·This role performs routine, analytical review of data and/or documentation which may include customer data and/or review for fraud/risk activities.

·May participate in process enhancements requiring coordination with other teams.

·Manage competing priorities in an accurate and timely manner.

·Utilize department specific system applications.



· Organizational Skills

· Ability to multi-task while in a faced paced environment

· Proficiency in PC skills and MS Office

· Strong analytical skills

· Solid knowledge of department computer applications and systems

· Excellent communication skills

· Ability to work independently as well as within a team

Education :

High School diploma or equivalent Associates Degree Preferred

Hours and Schedule:

Hours: 40

Schedule: Monday-Friday 8:30-5:00

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.