Century Bank Help Desk Support Specialist in Medford, Massachusetts

Assists the Network Manager in all day-to-day management functions of the Bank’s computer hardware/software and networks.

  • Take ownership and triage cases via helpdesk ticketing system, provide regular updates to users, and manage requests to meet business SLA’s.

  • Work independently to troubleshoot and resolve issues, while keeping IT management informed and escalating issues when needed.

  • Image new computer hardware in preparation for deployment to end-user, install and update computer software.

  • Provides telephone and voice mail system support.

  • Coordinate telephone and data projects at branch locations.

  • Develop hardware and software documentation and procedures.

  • Coordinate and document the disposal of decommissioned / damaged computers and peripherals.

  • Purchase, setup, and configure iPhones, tablets, and other mobile devices.

  • Monitors and/or ensures compliance with federal and state laws and regulations; including but not limited to the Bank Secrecy Act and Anti-Money Laundering, in addition to, bank operation policies and procedures.

Performs additional duties as requested.

Provide Saturday on-call coverage.

  • Bachelor’s degree or 5+ years of relevant experience

  • Experience working with the Windows 7/10, MS Office, iPhones and other Mobile Devices.

  • Experience with JHA system, Cradle Point routers, and Bank Marketing devices is a plus.

  • Detailed oriented with sound analytical skills.

Century Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

External Company URL: www.centurybank.com