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Waters eProcurement Support Manager in Milford, Massachusetts

Waters has an exciting and challenging opportunity available for an eProcurement Support Manager to develop industry leading best practices, deliver an exceptional customer experience and drive excellence in our commercial operations programs/business.

Reporting into our Commercial Operations & Strategy organization, the eProcurement Support Manager will drive the execution of our global eProcurement support infrastructure. This role will provide industry best practices and direct Tier 2 support. Success will require a robust understanding of technical skills, organizational and leadership skills to create outstanding customer experiences throughout the eProcurement journey.

The eProcurement Support Manager will be a key participant in eProcurement and support initiatives to drive customer satisfaction and business growth.

  • Manage the everyday direct support of our post-production eProcurement program including inbound/outbound documents and catalogs

  • Partners with our 3rd Party solutions providers to resolve internal and external customer issues

  • Monitors eProcurement activity and makes recommendations to limit the number of failed documents to drive continuous process improvement

  • Problem-solving skills to handle difficult or unexpected situations

  • Analytical skills– Analytical skills in eProcurement technologies such as EDI, cXML, Punchout with the ability to analyze data and examine how to resolve problems.

  • Communication skills – Great communication skills, both written and verbal

  • Problem solving – troubleshooting problems and having the ability to find best in class solutions by using eProcurement best practices

  • Technical knowledge – In depth knowledge of the latest trends in eProcurement technologies, as well as have strong technical knowledge to be able to identify problems and solutions

  • 5-10 years eProcurement experience working in a Global organization

  • Strong analytical and problem-solving skills

  • Strong Project Management skills

  • Logical thinker with intellectual curiosity

  • Excellent communication (written and oral) and interpersonal skills

  • Experience with eProcurement enablement processes

  • Experience with eProcurement platforms required with an ability to quickly learn new modules/applications

  • Experience with EDI, cXML

  • Requires knowledge of ERP systems, SAP, ERP, SAP IDOC’s, order to cash process/document flow

  • Ability to partner with IT/Digital teams responsible for development and support of eProcurement processes

  • Proven success in working under pressure and delivering to customer timetables

  • Strong analytical and problem-solving skills

Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for more than 60 years. With more than 7,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.

Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status.


Company Name: Waters Division

External Company URL:

Street: 34 Maple Street