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MathWorks Desktop Support Technician in Natick, Massachusetts

Desktop Support Technician

Job Summary

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  • Job:14339-LLAN

  • Location:US-MA-Natick

  • Department:Information Technology

The Desktop Support Technician will perform all aspects of support related to the daily computing needs of MathWorks staff. He/she will provide support via phone, e-mail and Intranet as well as perform problem determination at the user's workstation.


  • Diagnose and resolve computer problems and requests from users in a timely manner.

  • Accurately record such requests into the help system.

  • Install, configure and troubleshoot hardware, including desktops, laptops, peripherals, network equipment.

  • Install, configure and troubleshoot software packages, including operating systems, desktop software and custom applications.

  • Provide first level support for networking and application issues; escalate complex problems to the appropriate groups or staff.

  • Develop procedures, proposals, plans, and guidelines for various areas of operations within the group; initiate their implementation.

  • Record, track and maintain equipment inventory.

Minimum Qualifications

  • Candidates for this position must be authorized to work in the United States on a full-time basis for any employer without restriction.

  • Visa sponsorship will not be provided for this position.

  • A bachelor's degree is required.

Additional Qualifications

  • BS/BA Degree in Computer Science, Computer Engineering, Information Systems or equivalent experience preferred.

  • CompTIA A+ Certification.

  • 2-3 years experience with Information Technology, including 2 years support experience with networked PC equipment.

  • Working knowledge of desktop Operating Systems and desktop software including Microsoft Office products.

  • Knowledge of networking topology and protocols.

  • Customer focus and dedication to customer satisfaction.

  • UNIX / Linux / Mac Knowledge a plus.