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MathWorks Senior Advanced Support Engineer - Product Security in Natick, Massachusetts

Senior Advanced Support Engineer - Product Security

Job Summary

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  • Job:25503-BHAM

  • Location: US-MA-Natick

  • Department:Advanced Support

    The Advanced Support team works to ensure successful large-scale deployment of MathWorks products. We are part of a team-centered approach exchanging customer feedback among internal groups, evolving our process and products for customer success.


  • Lead the resolution of escalated and advanced product security technical issues and vulnerabilities

  • Focal point for product security technical discussions with MathWorks customer

  • Leverage customer feedback and requirements to influence product security direction

  • Expand our customer-facing product security knowledge library

  • Mentor Technical Support engineers how to handle customer-related security questions

Minimum Qualifications

  • A bachelor's degree and 7 years of professional work experience (or a master's degree and 5 years of professional work experience, or a PhD degree, or equivalent experience) is required.

Additional Qualifications

Additional qualifications:

  • Understanding of security engineering fundamentals

  • Negotiation skills and direct customer facing experience

  • Excellent communication, problem-solving, and multi-tasking skills


  • 3+ years of experience using MathWorks products

  • Experience with threat modeling processing and tooling

  • Experience with CVE analysis and CVSS scoring

  • Experience NIST framework, BSA Framework for Secure Software, BSIMM, or Microsoft SDL a plus