MathWorks Senior Advanced Support Engineer - Product Security in Natick, Massachusetts
Senior Advanced Support Engineer - Product Security
The Advanced Support team works to ensure successful large-scale deployment of MathWorks products. We are part of a team-centered approach exchanging customer feedback among internal groups, evolving our process and products for customer success.
Lead the resolution of escalated and advanced product security technical issues and vulnerabilities
Focal point for product security technical discussions with MathWorks customer
Leverage customer feedback and requirements to influence product security direction
Expand our customer-facing product security knowledge library
Mentor Technical Support engineers how to handle customer-related security questions
- A bachelor's degree and 7 years of professional work experience (or a master's degree and 5 years of professional work experience, or a PhD degree, or equivalent experience) is required.
Understanding of security engineering fundamentals
Negotiation skills and direct customer facing experience
Excellent communication, problem-solving, and multi-tasking skills
3+ years of experience using MathWorks products
Experience with threat modeling processing and tooling
Experience with CVE analysis and CVSS scoring
Experience NIST framework, BSA Framework for Secure Software, BSIMM, or Microsoft SDL a plus